Solutions Engineer, Implementation & Delivery

Naijaluxemart is recruiting on behalf of a fast-growing AI and enterprise software company for a Solutions Engineer, Implementation & Delivery.

The successful candidate will join a customer-facing technical team responsible for delivering complex SaaS implementations for enterprise customers. This role combines technical problem-solving, implementation ownership, API integrations, data migration, and direct customer engagement.

You will work closely with customers from initial handoff through configuration, integration, testing, and go-live, while collaborating with Engineering, Product, Sales, and Customer Success teams.

Responsibilities

• Own end-to-end technical implementations from discovery and sales handoff through configuration, testing, and go-live
• Manage multiple enterprise customer implementations simultaneously
• Scope customer requirements and translate business needs into practical implementation plans
• Configure complex SaaS products based on customer workflows and operational requirements
• Work directly with APIs, system integrations, and customer data flows
• Support customer data migration, mapping, validation, and platform setup
• Troubleshoot technical implementation issues independently and coordinate with Engineering when required
• Work closely with Sales, Customer Success, Product, and Engineering teams throughout the implementation lifecycle
• Communicate technical concepts clearly to both technical and non-technical stakeholders
• Identify implementation risks and manage customer expectations throughout delivery
• Support customers during testing, launch, and transition into ongoing support
• Create implementation playbooks, templates, documentation, and internal processes
• Provide customer feedback to Product and Engineering teams to help improve the platform
• Travel to customer locations when required for implementation and relationship management

Requirements

• 3 to 7 years of experience in Solutions Engineering, Implementation Engineering, Technical Account Management, Technical Consulting, or a related customer-facing technical role
• Strong experience delivering post-sales SaaS implementations
• Proven experience owning technical implementations from discovery through go-live
• Experience working directly with enterprise customers and managing customer relationships
• Strong understanding of API integrations, system integrations, and data flows
• Experience managing multiple complex implementations simultaneously
• Technical undergraduate degree in Computer Science, Engineering, or a related technical field
• Strong technical problem-solving ability and comfort troubleshooting implementation issues independently
• Excellent written and verbal communication skills
• Ability to translate technical concepts for both technical and non-technical stakeholders
• Experience working cross-functionally with Engineering, Product, Sales, and Customer Success teams
• Ability to work independently in a fast-moving and ambiguous environment
• Willingness to work on-site 4 to 5 days per week
• Willingness to travel for customer implementations when required

Preferred Qualifications

• Experience with customer data migration and data mapping
• SQL proficiency
• Experience with Looker, Tableau, or similar business intelligence tools
• Experience implementing CRM, ERP, or configuration-heavy enterprise SaaS products
• Experience at a startup or other high-growth technology environment
• Experience with AI, automation, or enterprise software platforms
• Technical consulting experience involving hands-on implementation and customer delivery
• Experience creating scalable implementation processes, templates, and customer onboarding frameworks

Location and Work Arrangement

• New York City, New York
• San Francisco, California
• Austin, Texas
• On-site work arrangement
• Candidates are expected to work from the office 4 to 5 days per week
• Candidates must be willing to work from one of the listed locations or relocate
• Some customer travel is required

Compensation and Equity

• Competitive equity package
• Visa transfers are available for eligible candidates, including eligible H-1B transfers

This role is best suited to someone who combines strong technical ability with customer ownership and enjoys taking complex implementations from initial requirements through successful production launch.

If you have experience owning post-sales SaaS implementations, working with APIs and customer data, and delivering complex enterprise projects, we would like to hear from you.

Pay: $150,000.00 - $200,000.00 per year

Work Location: In person