Solutions Engineer (IoT)

Job Summary

Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure.

About the Role

Were looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone whos comfortable moving between a whiteboard conversation with a customers ops team and a technical deep-dive with engineering.

Youll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.

What Youll Do

Pre-Sales

• Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers

• Translate customer requirements gathered in conversation into clear, documented technical solutions

• Assess and document solution complexity to support accurate implementation estimates

• Deliver product and platform demos tailored to a customers use case

  Delivery & Implementation

• Configure front-end platform settings and integrations to match the agreed solution

• Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing

• Build and troubleshoot integrations using APIs, webhooks, and MQTT

• Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions

• Manage and configure mobile devices as part of deployment

  Post-Sales / Ongoing Success

• Own a clean handoff from delivery into steady-state support

• Define and document scope of work for customer engagements

• Train customer teams - technical concepts in plain language for non-technical stakeholders

• Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities

• Serve as an ongoing technical point of contact for assigned accounts

  Requirements

  Technical Experience

• Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies

• Front-end platform configuration

• Working knowledge of APIs, webhooks, and MQTT-based integrations

• Strong Excel skills and comfort with data analysis

• Working knowledge of SQL

• Experience with mobile device management (MDM)

• Proven ability to translate customer conversations into technical requirements and documented solutions

  Customer-Facing Experience

• Running customer demos and product/platform walkthroughs

• Delivering training that makes technical concepts accessible to non-technical audiences

• Comfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage

  Soft Skills

• Highly organized, with the ability to manage multiple accounts and projects at once

• Self-starter who takes ownership without needing close direction

• Genuinely enjoys solving complex, ambiguous technical problems

• Willing and able to travel up to 50%

  Tools & Applications

• Postman

• Atlassian suite (Jira)

• Salesforce

• CAD or similar design/visualization tools

• MSSQL

• Comfort using AI tools (e.g., Claude) to support day-to-day work

  Qualifications

• 5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role

• Demonstrated experience owning technical relationships across pre-sales, implementation, and post-sales

• Bachelors degree in a technical field or equivalent practical experience

Job Type: Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.