Solutions Engineer, MENA

The Role As a Solutions Engineer for MENA, you will partner closely with Account Executives, Sales Development Representatives, Product, and Engineering to help customers understand, evaluate, and implement Telnyx solutions across the Middle East. You will act as the technical expert throughout the sales cycle: leading technical discovery, delivering product demos, designing solution architectures, answering customer questions, supporting proof-of-concept work, and helping remove technical blockers that could slow or prevent a deal from closing. This role is ideal for someone who understands telecom, cloud infrastructure, networking, SIP/VoIP, contact center technology, APIs, or AI-powered communications, and who enjoys translating technical capabilities into clear business value for customers across MENA. You should be comfortable engaging with a wide range of audiences, from developers and technical champions to product leaders, CTOs, CIOs, and business executives. Fluency in English plus Gulf Arabic is important for supporting customers across the region. Responsibilities Partner with the MENA sales team to own the technical side of customer opportunities from discovery through close Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure Identify technical objections and work with Sales, Product, and Engineering to resolve blockers Support customer and partner integrations in real-world environments Build lightweight prototypes or demos that show how Telnyx products can solve customer problems Maintain deep knowledge of Telnyx's existing and future products Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams Support customer meetings, partner conversations, trade shows, and regional events as needed What We're Looking For 3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies Experience explaining complex technical concepts to both technical and non-technical audiences Ability to translate business requirements into technical solutions and implementation plans Strong presentation and demo skills Experience working with sales teams during technical discovery, evaluation, POC, and closing stages Hands-on technical curiosity and comfort learning new products quickly Business acumen and ability to connect technical value to customer outcomes Fluency in English plus Gulf Arabic Based in Dubai, or elsewhere in GMT +4 + or -1 with ability to support customers and travel as needed Nice to Have Experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologies Experience with AI integrations

Desired Candidate Profile

3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture

Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies

Experience explaining complex technical concepts to both technical and non-technical audiences

Ability to translate business requirements into technical solutions and implementation plans

Strong presentation and demo skills

Experience working with sales teams during technical discovery, evaluation, POC, and closing stages

Hands-on technical curiosity and comfort learning new products quickly

Business acumen and ability to connect technical value to customer outcomes

Fluency in English plus Gulf Arabic

Based in Dubai, or elsewhere in GMT +4 + or -1 with ability to support customers and travel as needed

Nice to Have

• Experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologies
• Experience with AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience tools
• Experience building full-stack applications or working with modern programming languages and APIs
• Experience selling or supporting cloud solutions for sales, support, marketing, or customer engagement teams
• Previous experience in telecom, software engineering, networking, storage, contact center, or technical support environments
• Fluency across English, and Gulf Arabic