Solutions Engineer (presales)

Solutions Engineer (presales) APAC - Sydney

About Birdeye
Birdeye is the #1 Agentic Marketing Platform for multi-location brands. Our AI agents handle reviews, listings, social, messaging and AI search visibility for over 150,000 businesses, supervised or fully autonomous, depending on what the brand is comfortable with. We have offices in Sydney, San Francisco, Dallas, London, India and the Philippines, and a global team of over 1,000 people.

The Role
We’re building an AI-native go-to-market team, and this is one of the most technical seats in it. As a Solutions Engineer you’ll sit alongside our Account Executives in the deals that matter, working with CMOs, marketing, CX and operations leaders at brands with 40 to 1000+ locations. You won’t just demo software. You’ll design and build real AI agents for clients, shape the strategy behind how they deploy them, and show them AI that executes, not just assists.

What you’ll do
● Lead product demos and technical discovery for Commercial and Enterprise prospects across Healthcare, Retail, Automotive, Real Estate, Hospitality and Home Services.
● Build working AI agents for prospects and customers, so they see their own brand, locations and data in action before they sign.
● Help clients work out their AI strategy, including what to automate, where humans stay in the loop and how to govern it at scale.
● Own the technical evaluation, from security and integration questions through to API conversations with IT and data teams.
● Partner with Sales, Product and Customer Success to shape proposals, sharpen our positioning against competitors and hand over a clean, well-scoped implementation.
● Feed what you hear in the field back to our product team and influence what we build next.

What you’ll bring
● 5+ years in a Solutions Engineering, Sales Engineering, pre-sales or technical consulting role in SaaS.
● Confidence running live demos and presenting to senior stakeholders, from CMOs to CIOs.
● Hands-on experience with APIs and integrations, and comfort discussing HTML, JavaScript, CSS and SEO.
● Real curiosity about AI. You’ve built with LLMs, agents or automation tools, or you’re already teaching yourself how.
● A consultative approach. You ask sharp questions, listen and translate business problems into practical solutions.
● Salesforce experience is a plus.
● Based in Sydney with full working rights.

Why Birdeye
The work
● Work with the latest AI before most of the market has seen it. Building real Ai Agent workflows.
● Have a say in strategy. You’ll advise brands on how to adopt agentic AI, and what you learn shapes our product and our pitch.
● Join an AI-native team. We use AI agents across our own sales motion, and you’ll help define how that evolves.
● Career Progression as the region grows both in Australia and through South East Asia.
● Competitive base salary plus performance bonus.

The benefits
● 5 weeks annual leave, plus a day off for your birthday
● Private health insurance
● Summer hours, finishing at 3pm
● Flexible working, including work from home
● Weekly catered lunches
● Monthly team events
● Travel opportunities and VIP events