Solutions Engineer (Pro Products)

• ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective businesses. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component
• We are looking to bring on a talented Pro Products Solutions Engineer who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes
• You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers
• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Benefits

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
• Personal development programs- A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner
• Background in the Trades and/or Marketing a plus
• Natural ability to think and act proactively to address roadblocks and issues
• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
• Proven track record of success within or assisting the Sales organization at previous company
• Strong communication skills to work effectively with a group of people
• A desire to constantly learn and apply these learnings in your day-to-day
• Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway- We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams