Solutions Engineer - Unified Communications (UC)

Job highlights

• Education: Bachelor s degree in IT,Telecommunications,Computer Science,or equivalent practical industry experience
• Bengaluru is the preferred location
• There is a requirement on Unified communication SME / Solution Architect requirement for one of client for
• Required Skills & Qualifications . Technical Skills

Solutions Engineer - Unified Communications (UC)

Job Summary

Location - Bengaluru is the preferred location. However, if a suitable resource is not available there, other locations within India would also work. If we are able to get someone based in Bengaluru, a requirement of 2-3 days at the client location should be feasible.

There is a requirement on Unified communication SME/Solution Architect requirement for one of client for 5 months (Nov-Mar).

We are seeking a structured and execution-oriented Solutions Engineer (Unified Communications) to drive critical Microsoft Teams telephony initiatives and PSTN replacement projects. Working under the guidance of a Solution Architect, you will hands-on configure the clients Microsoft 365 tenant, manage multi-vendor migrations, and author technical project blueprints. This role requires a strong blend of technical execution, rigorous documentation, operational adherence to ITIL frameworks, and the ability to coordinate across diverse partner ecosystems.

Key Responsibilities

• Teams Telephony Execution & PoC: Perform and validate Proof of Concept (PoC) designs for Microsoft Teams telephony in alignment with guidelines set by the Solution Architect.
• Tenant Configuration: Execute hands-on engineering, routing configuration, policy deployment, and system maintenance within the clients Microsoft Teams tenant.
• PSTN Replacement Management: Drive complex PSTN replacement projects, coordinating directly with external telecom operators and technology providers to ensure smooth service migration.
• Technical Documentation: Author High-Level Designs (HLD), Low-Level Designs (LLD), and operational process documents, and drive them through the approval cycle with the Solution Architect.
• ITIL Operations & Change Management: Own internal ITIL operational workflows. Prepare risk assessments, raise formal change requests, and present changes to the CAB (Change Advisory Board) for approval.
• Partner & Vendor Ecosystem Coordination: Represent the technical delivery team in multi-partner calls, contributing to technical triage and collaborating across vendors to smoothly execute deployment steps.

Required Skills & Qualifications

Technical Skills

• Microsoft Teams Voice: Deep hands-on experience administering M365 Admin Centers, Teams Phone routing, Direct Routing, Operator Connect, and calling policies .
• PSTN & Telecom Migrations: Strong understanding of legacy-to-cloud PSTN migrations, SIP trunking, number porting workflows, and third-party carrier interfaces.
• Infrastructure Design Lifecycle: Experience transforming conceptual designs into structured HLD/LLD documentation including call-flow diagrams and network pathing.
• ITIL Practices: Solid understanding of ITIL framework principles , specifically incident, problem, and structured Change Management processes.

Collaboration & Operational Skills

• Proven ability to work interdependently under the direction of an architect while taking autonomous ownership of execution steps.
• Strong communication and technical negotiation skills to lead and contribute effectively during cross-vendor technical alignment calls.
• Rigorous attention to detail regarding change windows, rollback planning, and configuration validation.

Education & Experience Requirements

• Education: Bachelor s degree in IT, Telecommunications, Computer Science, or equivalent practical industry experience.
• Experience: 8+ years of experience working on Microsoft Teams infrastructure, cloud telephony deployments, or network transition projects.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.