Solutions Engineering Lead (Consumer)

• As Solutions Engineering Lead for Consumer, you’ll be a player-coach: managing and growing a team of 3 to 5 Solutions Engineers while personally owning our most strategic consumer accounts
• You’ll set the technical bar for how Scale designs solutions that hold up at consumer scale, build the reusable assets and playbooks your team runs on, and be the person Sales, Product, and Engineering turn to when a deal hinges on a hard performance, cost, or quality question
• Manage, coach, and grow a team of 3 to 5 Solutions Engineers, setting expectations, running deal reviews, developing careers, and hiring as the vertical scales
• Personally own the technical win on our most strategic consumer accounts, staying hands-on in demos, prototypes, and architecture conversations rather than managing from a distance
• Build the vertical’s technical playbook: reference architectures, demo environments, evaluation frameworks, and SOW patterns your team and the broader GTM org can reuse
• Serve as the domain authority on GenAI at consumer scale, including agentic customer experience, personalization and search relevance, trust and safety and content moderation, and the latency, throughput, and cost-per-inference tradeoffs that come with millions of users
• Partner with AEs and GTM leadership on account strategy, technical qualification, and pilot scoping that converts into production deployments
• Work with forward-deployed Software and Machine Learning Engineers to carry solutions from initial design through early implementation
• Translate patterns across your accounts into structured, prioritized input for Product and Engineering, and influence the roadmap on behalf of the vertical

Benefits

• Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
• Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
• Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
• Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.- Presentation skills with high technical credibility in front of both product or executive stakeholders and front-line engineers, plus the intellectual curiosity, empathy, and velocity to operate in a fast-moving vertical
• Experience with high-scale consumer-facing systems such as recommendation and personalization, search, content moderation, or conversational products, and real fluency in the performance and cost constraints that come with them
• Experience leading or mentoring technical individual contributors. Formal people management is welcome, but a credible track record as a tech lead or team lead matters more than title
• A strong engineering background with significant experience in a customer-facing technical role (solutions engineering, solutions architecture, forward-deployed engineering, or technical consulting), including hands-on development in Python or similar
• Hands-on GenAI, LLM, or applied machine learning experience, especially evaluation and quality measurement at high volume
• Background in retail, e-commerce, media, gaming, marketplaces, or social platforms
• Experience standing up a new vertical, practice, or team from an early stage