Solutions Manager

Job Title: Solutions Manager, Full-time regular

Preferred Location: U.S. Remote candidates on the West Coast

Pay Range: $90,000 to $110,000 base per year + $30,000 On Target Commission

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions. This includes cloud, cyber security and digital advertising to enterprises as well as entertainment and mobile financial services to millions of consumers.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Purpose of the Job

• Proactively engage the customers primarily for all in-country Pre-sales technical matters.
• Support Sales/Account Managers by providing pre-sales technical support to help meet the requirements of customers and work with System Integrators to design and deliver end-to-end solutions.
• Attend face-to-face Customer meetings with Sales/Account Managers to provide pre-sales technical support.
• Secondary responsibilities include responding to service provisioning and fault management enquiries and complaints, managing problems to resolutions, including escalations to Local Service Providers and equipment vendors.

Key Responsibilities

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
• Understand customers' networking and communications requirements and provide high quality network design for customers' MPLS/IP WAN networks.
• Perform role of overall solution architect integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Constantly review customers'' network and proactively propose improvements to enhance network performance and achieve network optimization.
• Provide technical support to account managers on Singtel services.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required.

Qualifications

• Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 5 years’ experience in a technical position in the Communications/Network or Information Technology related industry.
• CCNA certification required. Those with CCNP/CCIP certification would have an advantage.
• Knowledge of telecommunications related technologies and services such as IP/VoIP, Software Defined Networking (SDWAN.LAN), MPLS, Internet, wireless technology, ISDN, networking equipment and video transmission etc.
• ITIL certification as well as experience in IT such as Messaging and collaboration, security, servers, backup solutions will also be an added advantage.
• Ability to work independently, and communicate effectively with customers, peers and colleagues.
• Possess good customer handling and presentation skills.
• Domestic and International Travel is required

Singtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.