Solutions Manager | EBG

I. PURPOSE

The Solutions Manager manages delivery and team performance for qualified opportunities, customer requirements, coordinated solutions, and business development activities. The position exercises accountability appropriate to the job level, coordinates relevant stakeholders, manages assigned risks and dependencies, maintains complete records, and supports continuous improvement.

II. DUTIES AND RESPONSIBILITIES

• Develop and coordinate opportunities based on validated customer needs and approved business priorities.
• Engage customers and stakeholders to understand requirements, priorities, constraints, decision criteria, and expected outcomes.
• Coordinate with technical, commercial, delivery, and support teams to prepare proposals, solution responses, presentations, and supporting information.
• Maintain accurate opportunity, stakeholder, activity, correspondence, and follow-through records.
• Monitor progress, dependencies, risks, approvals, commitments, and next actions and communicate status clearly.
• Support customer meetings, discovery discussions, presentations, reviews, and negotiations within delegated authority.
• Ensure commitments and information shared are accurate, authorized, documented, and aligned with confirmed scope.
• Coordinate internal actions required to address questions, proposal requirements, commercial dependencies, and delivery considerations.
• Identify opportunities to strengthen customer engagement, solution alignment, process quality, and business outcomes.
• Escalate matters requiring higher-level direction, approval, or risk acceptance.
• Set operating priorities, allocate resources, monitor performance, and remain accountable for team or workstream results.
• Make decisions within delegated authority and manage risks, constraints, stakeholder expectations, and cross-functional dependencies.
• Coach team members, reinforce standards, address capability gaps appropriately, and drive sustainable process improvement.

III. QUALIFICATIONS

1. Minimum Education

• Bachelor's degree in Business Administration, Marketing, Management, Entrepreneurship, Information Technology, or another related business or technology course.

1. Minimum Experience/Training

• At least 5 years of relevant experience in sales, business development, solutions coordination, customer engagement, or opportunity management.
• Demonstrated experience coordinating work, resolving non-routine issues, guiding employees, and remaining accountable for team or stakeholder outcomes at the level required by the role.

C.    Competency

• Owns team results, workforce decisions, resources, risk controls, and stakeholder outcomes.
• Strong capability in customer discovery, opportunity coordination, proposal support, stakeholder communication, and follow-through.
• Ability to understand customer requirements and coordinate technical, commercial, delivery, and support responses.
• Organized management of opportunities, commitments, risks, documentation, approvals, and stakeholder expectations.
• Effective presentation, communication, negotiation, problem-solving, and relationship management skills.
• Ability to maintain accurate activity and opportunity records and provide clear next-action updates.
• Strong work-allocation, coaching, decision-making, risk-management, stakeholdermanagement, and accountability skills.
• Ability to review outputs, reinforce standards, address capability gaps appropriately, and drive process improvement.

IV. WORKING CONDITIONS

• Work may be performed in an office, business, client, field, or operational environment according to assigned responsibilities.
• Regular coordination with internal and external stakeholders is required.
• The role involves managing multiple priorities, deadlines, dependencies, and time-sensitive commitments.
• Meetings, reviews, and occasional onsite activities may be required based on work needs.