Solutions Specialist

User Training

• Conduct onboarding and refresher training sessions for end users across departments

• Prepare training materials, user guides, and process documentation

• Assess user competency and provide follow-up coaching where needed

User Support

• Serve as first point of contact for system-related issues and requests

• Diagnose, troubleshoot, and resolve user-reported problems in a timely manner

• Escalate complex issues appropriately and follow through to resolution

• Maintain a log of support tickets, resolutions, and recurring issues

Software Development

• Design, develop, customize, and maintain internal software solutions and system modules based on business requirements

• Participate in the full development cycle: requirements gathering, development, testing, deployment, and documentation

• Maintain and improve existing systems, including bug fixes and enhancements

Solutions & Process Improvement

• Analyze business problems and recommend system-based or process-based solutions

• Work with department heads to identify inefficiencies and propose improvements

• Evaluate whether problems require configuration changes, custom development, or workflow adjustments

• Document solutions so they are repeatable and transferable

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field

• At least three (2-3) years of relevant experience in software development, systems support, or a similar IT solutions role

• Proven experience in software development (web or business applications)

• Demonstrated experience training end users and producing user documentation

• Hands-on experience providing technical support in a business environment

• Track record of analyzing problems and delivering working solutions, not just workarounds

• Strong communication skills — able to explain technical concepts to non-technical users

• Experience with ERP systems (Odoo experience is a strong advantage)

• Familiarity with databases (SQL) and at least one programming language (e.g., Python, JavaScript)

Other Skills:

• Odoo module development or configuration experience

• Business process mapping and requirements documentation

• Basic networking and IT infrastructure knowledge