SOLUTIONS SPECIALIST

Position: Solutions Specialist

Job Summary

The Solutions Specialist is responsible for understanding customer business needs and developing appropriate product, service, or business solutions. The role works closely with customers and internal teams to recommend solutions, prepare proposals, support implementation, and ensure that customer requirements are properly addressed.

Key Responsibilities

1. Customer Needs Assessment

• Understand and analyze customer requirements, challenges, and business objectives.
• Conduct customer discussions, consultations, and site visits when required.
• Identify opportunities where the company's products or services can address customer needs.
• Translate customer requirements into practical and commercially viable solutions.

2. Solution Development

• Develop customized solutions based on customer requirements.
• Prepare solution proposals, presentations, quotations, and supporting documents.
• Coordinate with technical, operations, sales, marketing, and other teams to validate proposed solutions.
• Ensure that proposed solutions meet customer requirements, company standards, and applicable policies.

3. Sales & Business Development Support

• Support the sales team in identifying and developing new business opportunities.
• Participate in customer presentations, meetings, product demonstrations, and negotiations.
• Provide technical or product-related information during the sales process.
• Assist in preparing responses to customer inquiries, proposals, and requests for quotation.
• Support account growth and customer retention initiatives.

4. Product & Solution Knowledge

• Maintain up-to-date knowledge of company products, services, processes, and solutions.
• Understand product features, benefits, limitations, pricing, and applications.
• Monitor industry developments, customer needs, and competitor offerings.
• Provide recommendations for new or improved solutions based on market feedback.

5. Solution Implementation

• Coordinate with relevant departments to ensure proper implementation of approved solutions.
• Monitor implementation progress and address issues that may affect delivery.
• Ensure that customer expectations and agreed requirements are properly communicated to internal teams.
• Conduct post-implementation follow-ups and gather customer feedback.

6. Problem Solving

• Investigate customer concerns and identify appropriate solutions.
• Work with internal departments to resolve product, service, delivery, or technical issues.
• Conduct root-cause analysis when necessary.
• Recommend corrective actions and monitor their effectiveness.

7. Customer Relationship Management

• Build and maintain strong professional relationships with customers.
• Conduct regular follow-ups to understand changing customer requirements.
• Act as a liaison between customers and internal teams.
• Ensure timely and professional responses to customer concerns.

8. Reports & Documentation

• Prepare customer visit reports, solution proposals, sales reports, and project updates.
• Maintain accurate records of customer requirements, proposals, and solution activities.
• Monitor the status of proposals and opportunities.
• Provide regular updates to management regarding opportunities, challenges, and results.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, Information Technology, or a related field, depending on the company's solutions.
• Preferably with 2–4 years of experience in sales, business development, account management, technical solutions, or a related role.
• Strong customer service and relationship management skills.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to understand customer requirements and translate them into practical solutions.
• Proficient in Microsoft Office.
• Willing to travel for customer meetings or site visits when required.

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person