Solutions Specialist

About the role

The Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team.

Key responsibilities

• Partner with internal stakeholders and clients to understand business, workflow, and technical requirements
• Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements
• Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations
• Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency
• Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases
• Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information
• Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations
• Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing

About you

• Proficiency in JavaScript and Google Apps Script
• Experience working with APIs, JSON structures, and data workflows
• Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments
• Ability to translate business requirements into technical solutions and scalable workflows
• Strong verbal and written English communication skills
• Ability to explain technical concepts clearly to non-technical stakeholders
• Structured, logical problem-solving approach with strong attention to detail and quality assurance
• Willingness to work flexible hours to support global or cross-regional collaboration
• Familiarity with Smartly platform workflows, templates, and rules
• Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360

About us

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.