Solutions Support

Be the frontline expert who keeps business applications running smoothly and delivers exceptional support to users every day.

We are looking for a Solutions Support Analyst (L1) to provide first-level support for business applications, troubleshoot issues, and ensure timely resolution of incidents while delivering excellent customer service.

Key Responsibilities

·       Respond to application-related inquiries and support requests.

·       Troubleshoot, analyze, and resolve system issues within agreed SLAs.

·       Log, track, and update service tickets until resolution.

·       Coordinate and escalate issues to relevant IT teams when needed.

·       Provide status updates and reports on support activities.

·       Conduct user training and assist with system onboarding and knowledge sharing.

Qualifications

·       Bachelor's degree in Computer Science, Information Technology, or a related field.

·       Strong analytical and problem-solving skills.

·       Excellent customer service and communication skills.

·       Ability to prioritize and resolve issues in a fast-paced environment.

·       Knowledge of SQL/PL-SQL is an advantage.

·       Experience in customer support or application support is a plus.