SOM Administrator

Job Title: Sales Order Management (SOM) Administator

4 Positions

Location: South Wales

Scope of the Role:
Reporting to the Demand Planning Manager, the SOM Administrator is responsible for the accurate and timely processing of sales orders, ensuring a high level of service, both internally and externally. The role focuses on operational execution within the Sales Order Management (SOM) function, contributing to the smooth running of order workflows, maintaining data accuracy, building Customer relationships, and supporting process improvement initiatives.

Key Duties and Responsibilities:

• Accurately process sales orders, including customer details, pricing, delivery dates, and special instructions.
• Build strong relationships with Sales Reps and Customers.
• Ensure orders are completed on time and in line with operational KPIs.
• Monitor own workload and escalate issues, errors, or unusual order requests.
• Maintain accurate records of customer interactions, orders, and system updates.
• Support order amendments, cancellations, and follow-ups as required.
• Assist with regular reporting and performance tracking to ensure operational targets are met.
• Contribute to continuous improvement initiatives, including process and system efficiency under the guidance of the department manager.
• Maintain regular communication with internal teams (Commercial, Operations, Planning, Finance, Warehouse) to clarify orders, resolve queries, and highlight potential issues.
• Support new team members by providing guidance and sharing best practices.

Key Skills and Attributes:

• Experience or understanding of Sales Order Management, Customer Service, or Order Processing.
• Competent in using ERP systems, Microsoft Office, and other business applications.
• High attention to detail with strong data accuracy and organisational skills.
• Ability to work to deadlines in a fast-paced environment and manage multiple tasks.
• Customer-focused with a proactive, solutions-driven approach.
• Flexible and adaptable, willing to support team priorities and additional hours when required.
• Willingness to learn and participate in process improvement initiatives.

About our people and the recruitment process

We’re an inclusive employer and we welcome applications from everyone!

We are guided by our values – purpose, pace, passion and people. We are committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [email protected]

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Hengoed CF82 7SS