Sommelier (1887 by André)

Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

About The Restaurant 1887 by André is a heritage gastronomy restaurant within the historic Raffles Hotel Singapore. Led by chef André Chiang, it celebrates Singapore’s culinary evolution, tracing influences from the Victorian era to the multicultural flavours that shape the city today, interpreted through his refined French techniques. The menu revives flavours from Raffles’ early dining rooms and evokes the elegance of Victorian dining rituals, served on the hotel’s iconic vintage silverware. A thoughtfully curated beverage programme pairs old- and new-world expressions with bespoke alcohol-free creations inspired by Nanyang flavours. In its intimate 42-seat setting, guests are transported to a bygone era while enjoying a contemporary, flavour-driven experience. The result is a dining journey that bridges past and present, celebrating heritage through the lens of modern innovation.

Job Description The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.

Primary Responsibilities Delivers Friendly and Efficient Wine Service

• Offers wine options, offers wine advice and takes wine orders.
• Serves wine in efficient manner (in the right condition; glassware, temperature etc).
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate.
• Adjusts service to meet guests’ special requests and provides personalised service.
• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and add value.

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Ensures timeliness in wine service.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
• Cleanliness and work safety in wine and service areas.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and achieve.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge & skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues & supervisors/managers.
• Performs any other duties and responsibilities that may be assigned.

Qualifications Candidate Profile

Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• Certificate in Wine or equivalent (e.g. Court of Master Sommeliers, WSET Level 3 etc.).
• 1 to 2 years in a wine service position, or similar operations.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests.
• Technical service skills.
• Interpersonal skills – communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.