SOP MANAGER

We are seeking a proactive, organised, and results-driven School of Performance (SOP) Manager to oversee the daily operations, training programmes, course administration, learner engagement, and business development activities of the School.

The successful candidate will be responsible for ensuring the effective delivery of SOP programmes, increasing course enrolment, improving learner experience, coordinating facilitators, and driving revenue growth through training sales and corporate partnerships.

Key Responsibilities

• Manage the day-to-day operations of the School of Performance.
• Coordinate the planning, scheduling, and delivery of online and physical training programmes, webinars, and workshops.
• Manage course listings, enrolments, learner records, and programme updates on the Learning Management System (LMS).
• Follow up with prospective learners and corporate clients to convert enquiries into registrations and sales.
• Promote SOP courses, webinars, and career development programmes through appropriate digital channels.
• Coordinate facilitators, trainers, guest speakers, and other programme stakeholders.
• Monitor learner participation, feedback, satisfaction, and course completion rates.
• Identify opportunities for corporate training, training needs assessments, and organisational capacity development.
• Develop and maintain relationships with individual learners, corporate clients, and strategic partners.
• Prepare regular reports on enrolment, sales, programme performance, learner feedback, and revenue.
• Ensure prompt communication with learners before, during, and after training programmes.
• Work collaboratively with the marketing, sales, and operations teams to achieve SOP's business objectives.

Requirements

• A Bachelor's degree or HND in Business Administration, Education, Human Resources, Marketing, Management, or a related field.
• At least 2–3 years of relevant experience in training coordination, programme management, business development, education management, or a similar role.
• Experience using Learning Management Systems (LMS) or online learning platforms is an advantage.
• Strong organisational, communication, interpersonal, and administrative skills.
• Demonstrable ability to market training programmes, follow up with leads, and drive enrolment or sales.
• Proficiency in Microsoft Office applications, Google Workspace, and digital communication tools.
• Ability to manage multiple tasks, meet deadlines, and work with minimal supervision.
• A proactive, customer-focused, and commercially minded approach to work.