Sorting Center Manager (Hub Operations)

About the role

Lead end-to-end sorting centre operations and daily parcel flow in a fast-paced and high-volume logistics environment. Manage manpower, productivity, service quality and operational KPIs while driving continuous improvement and operational efficiency.

Key responsibilities:

• Oversee and manage day-to-day operations of the Sorting Centre, including inbound receiving, parcel scanning, sorting, staging and outbound dispatch.
• Ensure parcels are processed and dispatched within required SLA and operational timelines.
• Monitor daily parcel volume, shipment flow and sorting capacity to ensure smooth and efficient operations.
• Plan and optimize operational processes, manpower allocation and workflow to improve productivity and minimize operational costs.
• Lead, supervise and manage sorting centre personnel, including sorters, warehouse staff, supervisors and other operational employees.
• Monitor and drive key operational KPIs, including sorting productivity, processing timeliness, scan compliance, parcel loss/damage rate, misrouting rate and overall service performance.
• Prepare and submit daily, weekly and monthly operational performance reports to the Operations Manager / Regional Management.
• Coordinate closely with Gateway, Linehaul, Last-Mile, Integrated Management, Customer Support, HR and other relevant teams to ensure seamless parcel movement.
• Identify opportunities to improve sorting processes, manpower productivity, workflow efficiency and cost effectiveness.
• Ensure all sorting centre activities comply with company SOPs, safety requirements and operational standards.

Requirements:

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Operations Management or a related discipline.
• Minimum 3–5 years of relevant experience in courier, logistics, warehouse, sorting centre, distribution or related operations.
• Proven experience in manpower planning, team leadership and operational KPI management.
• Strong leadership and people management skills, with the ability to motivate and manage a large operational team.
• Strong analytical, organizational and problem-solving skills.
• Proficient in Microsoft Office, especially Excel; experience with WMS, logistics systems or operational management platforms is an added advantage.
• Strong communication and interpersonal skills with the ability to work effectively with different levels of stakeholders.
• Able to work independently, make timely decisions and handle operational issues under pressure.
• Strong sense of responsibility, ownership and commitment to operational excellence.
• Willing to work on a rotating shift basis, including weekends and public holidays.