Sourcing & Team Performance Associate

About Flokq

Flokq is a technology-driven real estate platform specialising in residential leasing and property management in Indonesia. We connect tenants, property owners, and real estate agents through our platform, supported by technology, data, and operational teams to deliver a seamless rental experience.

We are looking for a proactive and organised Sourcing & Team Performance Associate to support the performance and daily coordination of our property sourcing function.

In this role, you will coordinate sourcing activities through Junior Coordinators who oversee teams of Property Sourcing Associates. You will monitor productivity, track KPIs, ensure timely follow-ups, maintain accurate reporting, and help improve the consistency and efficiency of daily operations.

This position is suited to someone with experience in BPO operations, sales support, back-office operations, or performance monitoring who enjoys coordinating people, working with data, and ensuring teams meet their targets.

Key Responsibilities

1. Team Coordination & Daily Execution

• Coordinate daily sourcing activities through Junior Coordinators and their respective teams of Property Sourcing Associates.
• Ensure work allocation, priorities, targets, and deadlines are clearly communicated and followed.
• Monitor daily progress and follow up on incomplete tasks, missed targets, and operational issues.
• Conduct regular check-ins with Junior Coordinators to review progress, outstanding work, and team performance.
• Ensure Junior Coordinators actively monitor their teams and follow established working procedures.
• Coordinate operational updates and ensure instructions and process changes are implemented consistently.
• Identify workload imbalances, recurring delays, and operational bottlenecks, and coordinate appropriate solutions.
• Escalate persistent performance issues and unresolved operational problems to management.

2. Performance Monitoring & KPI Management

• Monitor individual and team performance against established productivity targets and KPIs.
• Maintain daily and weekly trackers covering sourcing activity, owner outreach, response rates, follow-ups, qualified property leads, and completed sourcing outcomes.
• Review productivity trends and identify underperforming teams or individuals.
• Follow up with Junior Coordinators on performance gaps and ensure corrective actions are implemented.
• Ensure performance data is accurate, complete, and submitted within reporting deadlines.
• Prepare regular reports highlighting progress against targets, performance gaps, and areas requiring intervention.
• Identify opportunities to improve productivity, task completion rates, and sourcing output.
• Monitor whether corrective actions lead to measurable improvements in performance.

3. Follow-Up Management & SOP Compliance

• Establish consistent follow-up routines to ensure outstanding tasks are completed within required timelines.
• Monitor adherence to SOPs, reporting requirements, work schedules, and established operational procedures.
• Ensure Junior Coordinators follow up with their teams on pending work, overdue tasks, and missed deadlines.
• Track unresolved issues until corrective actions have been completed.
• Identify deviations from established procedures and escalate repeated or serious violations.
• Maintain clear documentation of follow-ups, performance issues, and corrective actions.
• Ensure tasks are not overlooked because of poor coordination, incomplete reporting, or inadequate monitoring.
• Send reminders to relevant team members and follow up until outstanding requirements are fulfilled.

4. Sourcing Activity & Output Monitoring

• Monitor the execution of property sourcing activities, including owner outreach, lead qualification, follow-ups, and property acquisition.
• Ensure sourcing teams work according to established priorities and business requirements.
• Coordinate with relevant internal teams to align sourcing activities with property demand.
• Monitor the volume and quality of property leads generated by each team.
• Identify bottlenecks affecting sourcing productivity and coordinate solutions with Junior Coordinators.
• Ensure sourcing outcomes are accurately recorded in Flokq's internal systems.
• Identify opportunities to improve sourcing efficiency, owner engagement, and the quality of the property inventory.

5. Training & Team Development

• Support the onboarding and training of new Property Sourcing Associates and Junior Coordinators.
• Ensure team members understand SOPs, productivity expectations, reporting procedures, and internal systems.
• Identify recurring knowledge gaps and coordinate refresher training where necessary.
• Help Junior Coordinators improve their monitoring, follow-up, reporting, and team coordination skills.
• Share effective working practices and encourage consistent execution across teams.
• Monitor training completion and identify individuals requiring additional support.
• Support performance improvement initiatives for underperforming team members.
• Help ensure new hires understand their responsibilities and become productive within the expected timeframe.

6. Data Management & Operational Reporting

• Maintain accurate performance trackers, operational dashboards, and sourcing reports.
• Verify the completeness and consistency of data submitted by Junior Coordinators.
• Identify missing information, duplicate records, inconsistent reporting, and data entry errors.
• Ensure sourcing activities and outcomes are recorded promptly in Flokq's internal systems.
• Coordinate with relevant teams to resolve discrepancies and maintain reliable operational data.
• Use performance data to identify trends, recurring issues, and opportunities for improvement.
• Ensure reports provide clear visibility into team productivity, outstanding tasks, and progress against targets.

7. SOP Improvement & Process Optimisation

• Review existing workflows and SOPs to identify inefficiencies, recurring errors, and gaps in execution.
• Recommend improvements to work allocation, performance monitoring, reporting, and follow-up procedures.
• Help document and implement revised SOPs, checklists, and operational guidelines.
• Identify opportunities to standardise or automate repetitive tasks.
• Ensure process changes are communicated clearly and implemented consistently.
• Monitor compliance with updated procedures and follow up on implementation gaps.
• Support management in improving operational productivity, quality, and accountability.

8. Recruitment & Onboarding Support

• Support recruitment planning for Property Sourcing Associates and Junior Coordinators based on workload and operational requirements.
• Assist HR and management with candidate screening, interviews, and practical assessments where required.
• Help establish structured onboarding and training processes for new hires.
• Monitor new employees' progress and ensure they understand performance expectations and operating procedures.
• Support the development of Junior Coordinators responsible for managing their respective sourcing teams.
• Help maintain training materials, onboarding checklists, and documented workflows as the function grows.

Requirements

• Bachelor's degree or diploma in Business Administration, Management, Communications, or a related field.
• Experience in BPO operations, sales support, back-office operations, operations coordination, or a similar process-driven environment.
• Experience coordinating workflows through team coordinators, supervisors, or junior team leaders is an advantage.
• Strong understanding of KPI tracking, productivity monitoring, SOP compliance, and operational reporting.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong organisational skills and attention to detail.
• Excellent communication and follow-up skills.
• Ability to identify performance gaps, monitor corrective actions, and escalate recurring issues.
• Comfortable coordinating multiple teams and managing competing priorities.
• Proactive, accountable, and able to work independently.
• Fluent in Bahasa Indonesia; English proficiency is an advantage.
• Preferred Qualifications
• Experience in a BPO, contact centre, sales support, or shared services environment.
• Experience monitoring team productivity and compliance with SLAs or performance targets.
• Experience training employees, coordinating recruitment, or supporting junior supervisors.
• Familiarity with CRM platforms, operational dashboards, and performance trackers.
• Experience documenting SOPs and improving operational workflows.
• Exposure to real estate or property sourcing is an advantage but is not essential.

Key Performance Indicators (KPIs)

• Productivity: Achievement of sourcing activity and output targets.
• Performance monitoring: Accuracy and timeliness of team performance reporting.
• Task completion: Percentage of assigned tasks completed within established deadlines.
• SOP compliance: Adherence to operational procedures and reporting requirements.
• Follow-up effectiveness: Timeliness of follow-ups and closure of outstanding tasks.
• Team performance: Improvement in productivity and consistency across teams.
• Data quality: Accuracy and completeness of sourcing records and operational trackers.
• Training effectiveness: Completion of onboarding and improvement in team capabilities.
• Process improvement: Reduction in recurring operational errors and process violations.

What Success Looks Like

The successful candidate will help ensure that Flokq's sourcing teams operate in a structured, measurable, and accountable manner. Junior Coordinators will have clear visibility into their teams' performance, outstanding tasks will receive consistent follow-up, and operational issues will be identified and addressed promptly.

The role will help Flokq establish repeatable processes, maintain reliable performance data, and improve productivity as the business expands its property inventory and operations.