SOW Specialist

Location : Hyderabad

The Services Procurement (SOW Management) Specialist assists the client’s SOW business owners with sourcing, contracting, managing, and remittance processing of services contracts. You will partner with the client’s SOW business owners to lead Request for Proposals (RFPs) and negotiation events on their behalf, and provide project oversight with regard to supplier invoice administration and settlement.

You will work with RE’s client facing team(s) to service clients in a high-quality, cost-effective manner. You may be dedicated to a single services procurement/SOW management program, or you may support multiple clients and work locations. You will support a variety of services spend categories.

Given the importance and specialist nature of your remit you will have a dual reporting line. Organizationally you will report into the Global Services Procurement Practice but from a day-to-day perspective you will report into client operational leadership. This dual reporting model will ensure that client programs benefit from, and adhere to, the best practices defined by RSR’s services procurement center of excellence as well as ensuring that they receive a seamless operational experience.

key performance indicators

To be reviewed frequently with Operational Leadership

key stakeholders

Client procurement stakeholders

Operational delivery leaders

Suppliers

your responsibilities

• As the Services Procurement (SOW Management) Specialist you will:
• Develop partnering relationships with the client’s SOW business owner community and become well versed in the historical and projected buying needs of the departments supported by the MSP team.
• Act as a sourcing agent, mediator, negotiator, and SOW author on behalf of the client’s SOW business owners project buyer’s behalf to support the client’s competitive bidding process(es). You will operate as an extension of the clients procurement team and be fully aligned to their prevailing category and supplier strategies.
• Process all procurement requisition activity through the use of a Vendor Management System (VMS) and any related procurement technologies which may be specific to an individual client program.
• Develop appropriate competency knowledge of the program’s SOW services supplier community to assist with sourcing recommendations.
• Perform analysis to include cost savings reporting and other quality or efficiency data to help improve operational processes.
• Evaluate SOW agreement terms for best practice quality, conformity and compliance against client required contractual language and agreement structure; escalate deviations for client approvals / decision making.
• Provide program related Standard Operating Procedures (SOP) training and updates to supplier and client SOW business owners on a regular basis to ensure understanding and compliance.
• Communicate program procedural changes and updates to program suppliers and client users in a timely manner.
• Confirm suppliers appropriately manage their employee on-boarding, employee relations issues, and off-boarding activities.
• Provide and analyze standard program reporting to the client’s SOW business owners, procurement professionals and program stakeholders, to include the support of ad hoc report requests as required.
• Establish and maintain a proactive, positive working relationship with SOW business owners through regular phone and in-person contact (site visits may be occasionally required) within assigned market area / service category.
• Support the Operational Leadership of RE’s MSP programs in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Randstad policies and procedures.
• Participate in special projects and performs other duties as assigned.

job requirements

experience

• Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external.
• Ability to establish and maintain effective working relationships.
• Ability to represent the organization professionally and effectively as required.
• Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously.
• Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results.
• Ability to demonstrate high-level customer service to internal and external clients.
• Ability to effectively influence others at various levels within the organization and who represents clients.
• Ability to negotiate pricing and delivery terms with services supplier firms.
• Knowledge of and the ability to utilize best practices in purchasing, procurement, and client negotiation.
• Knowledge of and the ability to effectively utilize accounts payable, purchase order, and Vendor Management Systems and tools.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

knowledge

• Affinity with different HR/staffing/talent models.
• Digital fluency with Google or Microsoft platforms e.g. sheets, excel, slides etc.

education

• University/Postgraduate or equivalent professional & intellectual ability.
• Demonstrable procurement/commercial experience and a career track record measured by customer satisfaction, increased responsibilities, and working relationships with colleagues and management.