SP Operations Specialist / Remote MSP Executive

Simply Connect is looking for an experienced and technically skilled MSP Operations Specialist / Remote MSP Manager to join our IT team in Karachi.

The ideal candidate will have hands-on experience managing or operating a Managed Service Provider (MSP) remotely, coordinating IT service delivery, handling technical escalations, and ensuring smooth day-to-day operations.

We are looking for someone who can independently manage responsibilities, coordinate with remote teams and clients, and maintain high service delivery standards.

Key Responsibilities

• Manage and coordinate day-to-day MSP operations and remote IT service delivery.
• Monitor IT systems, service requests, incidents, and technical escalations.
• Coordinate with remote technical teams and clients to ensure timely issue resolution.
• Track service-level agreements (SLAs), performance metrics, and support tickets.
• Maintain effective communication with stakeholders and provide operational updates.
• Identify operational issues and implement improvements to service delivery.
• Ensure smooth coordination across technical support, infrastructure, and service management functions.

Pay: Rs70,000.00 - Rs120,000.00 per month

Work Location: In person