Spa & Recreation Trainee

Additional Information Job Number 26134583

Job Category Human Resources

Location Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, SpainVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

We are looking for a Spa & Recreation Trainee to join our team for an approximate period of 6 months , supporting the day-to-day operations of our Spa & Recreation department and gaining hands-on experience in guest service, wellness and recreational activities within a professional hospitality environment.

This role offers the opportunity to develop a comprehensive understanding of Spa & Recreation operations, from guest interaction and reservations to activity coordination, operational procedures and the overall wellness experience.

We are looking for someone who is organized, proactive, service-oriented and detail-focused, with a positive attitude, strong interpersonal skills and a genuine interest in wellness, recreation and hospitality.

Key Responsibilities

• Support the Spa & Recreation team with the day-to-day operations of the department.
• Welcome and assist guests, providing a warm, professional and personalized service throughout their experience.
• Assist with spa and recreational activity reservations, managing bookings and ensuring that guest requests are properly recorded and followed up.
• Provide guests with accurate information regarding spa treatments, facilities, activities, schedules and services.
• Support the coordination and organization of recreational and wellness activities, ensuring they are properly prepared and communicated to guests.
• Assist with the preparation and set-up of spa and recreation areas, ensuring that facilities are clean, organized and ready for use.
• Monitor the availability of amenities, equipment and supplies, communicating any needs or shortages to the relevant team members.
• Support the team in maintaining quality, hygiene, safety and operational standards across the Spa & Recreation areas.
• Assist with the coordination of guest requests and work closely with other hotel departments to ensure a seamless guest experience.
• Collaborate with Front Office, Concierge, Housekeeping, F&B and other operational teams when required.
• Support the management of guest feedback and assist in resolving day-to-day queries or requests, escalating issues when necessary.
• Assist with administrative tasks, including booking records, reports, schedules and operational documentation.
• Support the promotion and communication of spa treatments, wellness programs and recreational activities.
• Assist with special events, wellness initiatives and guest experiences organized by the Spa & Recreation department.
• Ensure that all guest interactions and services are delivered in accordance with the hotel's service standards and brand guidelines.
• Support the team with ad hoc projects and initiatives according to operational needs.
• Gain a broad understanding of the Spa & Recreation guest journey, from booking and pre-arrival communication through to the on-site experience and follow-up.

About You

• Genuine interest in developing a career in Spa, Wellness, Recreation or Hospitality.
• Guest-oriented, proactive and detail-oriented, with a strong service mindset.
• Excellent communication and interpersonal skills.
• Positive, approachable and confident when interacting with guests.
• Organized and able to manage multiple tasks and priorities in a dynamic environment.
• Strong team player with a collaborative and flexible attitude.
• Professional appearance and behavior, with a strong focus on guest experience and service quality.
• Good level of English; additional languages are a plus.
• Availability for an approximately 6-month internship/trainee placement.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.