Spa & Wellness Manager

We are seeking an accomplished and guest-focused Spa & Wellness Manager to lead the resort’s spa and wellness operations, delivering refined, personalized, and exceptional wellness experiences. The role is responsible for overseeing treatment quality, developing wellness offerings, leading a high-performing team, and ensuring that every guest interaction reflects the standards of luxury hospitality. The ideal candidate combines strong operational and business acumen with a passion for holistic wellness, service excellence, and creating memorable guest experiences.

Key Responsibilities

Spa & Wellness Operations

• Oversee the overall spa and wellness operations, ensuring seamless service delivery and adherence to luxury hospitality standards.
• Curate and enhance the guest wellness journey, from pre-arrival coordination and consultation to treatments, relaxation experiences, and post-treatment follow-up.
• Ensure that treatment rooms, relaxation lounges, thermal facilities, and other wellness areas are impeccably maintained, presented, and prepared for guest use.
• Oversee treatment protocols, service rituals, product presentation, and personalized guest care to ensure consistency and excellence.
• Monitor spa bookings, therapist schedules, treatment room utilization, and operational workflows to maximize efficiency without compromising service quality.

Luxury Guest Experience

• Ensure personalized and discreet service that anticipates guest preferences and exceeds expectations.
• Oversee the delivery of signature treatments, wellness rituals, and tailored experiences aligned with the resort’s luxury positioning.
• Handle guest feedback and concerns with professionalism, discretion, and effective service recovery.
• Build guest loyalty by developing meaningful wellness experiences and maintaining high standards of guest recognition and engagement.
• Coordinate with Front Office, Housekeeping, Food and Beverage, and other departments to create a cohesive luxury guest experience.

Team Leadership and Development

• Lead, coach, and develop spa therapists, wellness personnel, receptionists, and other assigned team members.
• Establish and monitor service standards, treatment protocols, grooming requirements, and professional conduct.
• Conduct regular training, service evaluations, and coaching sessions to strengthen technical skills and luxury service delivery.
• Foster a culture of professionalism, teamwork, accountability, and continuous improvement.

Business and Revenue Management

• Develop and recommend spa treatments, wellness programs, signature rituals, packages, and experiences that complement the resort’s brand and target market.
• Monitor revenue performance, treatment sales, operating expenses, payroll, and inventory to support profitability.
• Oversee the procurement, storage, and proper use of spa products, oils, linens, equipment, and wellness supplies.
• Analyze guest feedback, service performance, and business trends to identify opportunities for revenue growth and operational improvement.
• Prepare regular reports on operational performance, guest satisfaction, revenue, and team productivity.

Quality, Safety, and Standards

• Maintain exceptional standards of cleanliness, sanitation, hygiene, ambiance, and presentation throughout all spa and wellness facilities.
• Ensure that treatments are performed by appropriately qualified personnel in accordance with established protocols and applicable requirements.
• Oversee the proper handling and maintenance of spa equipment, products, and facilities.
• Ensure compliance with company policies, guest confidentiality requirements, health and safety procedures, and applicable laws and regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Spa Management, Wellness Management, or a related field is preferred.
• At least 3–5 years of relevant experience in spa and wellness operations, preferably in a luxury resort, five-star hotel, or premium wellness establishment.
• Previous supervisory or managerial experience leading spa or wellness teams.
• Strong knowledge of spa treatments, wellness services, guest experience standards, and treatment protocols.
• Experience in spa revenue management, budgeting, inventory control, and operational planning.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Strong appreciation for luxury service, personalized guest care, and attention to detail.
• Ability to develop and deliver distinctive wellness experiences aligned with the resort’s brand and guest expectations.
• Willingness to work flexible schedules, including weekends and holidays, as required.

How to Apply

Interested applicants may send their updated résumé/CV to [email protected] with the subject line Spa & Wellness Manager – Application.