Spa Assistant Manager

Spa Assistant Manager

Pay: $23.00–$26.00 per hour, depending on experience
Job Type: Full-time | Days, Evenings & Weekends

Inspire Day Spa and New Serenity Spa are looking for an experienced and motivated Spa Assistant Manager to support daily operations, help lead and develop our team, maintain company standards, and contribute to the continued growth of the spa.

The ideal candidate is organized, dependable, approachable, and confident stepping into a leadership role when needed. We are looking for someone who can balance supporting employees with maintaining accountability and high standards.

This is an active, hands-on leadership position and is not primarily a desk or office role. The Assistant Spa Manager is expected to be visible and engaged throughout the spa, regularly supporting the front desk, assisting employees and guests, checking treatment and common areas, helping with inventory and supplies, and stepping into operational needs as they arise.

Responsibilities

• Support the Spa Manager and Spa Director with daily spa operations and leadership.
• Help ensure the spa remains organized, professional, welcoming, and guest-ready throughout each shift.
• Maintain a visible leadership presence at the front desk and throughout the spa.
• Support, coach, and develop employees while helping maintain accountability for attendance, performance, company policies, and workplace expectations.
• Assist with schedules, callouts, shift coverage, time-off requests, and day-to-day staffing needs.
• Assist with interviewing, onboarding, training, and developing new and existing employees.
• Confidently handle guest concerns and service recovery with professionalism, empathy, and good judgment.
• Support the front desk team with booking, checkout, memberships, packages, upgrades, rebooking, and guest retention.
• Help coach the team toward measurable goals for retail sales, rebooking, upgrades, memberships, and overall guest experience.
• Communicate concerns, trends, employee needs, and operational issues to spa leadership.
• Complete assigned reports, documentation, checklists, and follow-up items accurately and on time.
• Help oversee inventory, supplies, linens, equipment, facility needs, and overall spa organization.
• Assist with parties, bridal groups, packages, and special events to ensure a smooth guest experience.
• Uphold company policies and standards consistently while helping create a team culture where employees feel supported, seen, heard, and accountable.
• Protect guest, employee, and company information by maintaining confidentiality.
• Be willing to step in wherever needed to support the team and daily operations.

Physical & Active Role Requirements

• This is an active position requiring frequent movement throughout the spa and is not a primarily seated or desk-based role.
• Ability to stand and walk for extended periods throughout the workday.
• Must be able to lift, carry, push, or move up to 50 lbs., including linen bags, retail inventory, deliveries, and spa supplies.
• Must be able to bend, twist, reach, stoop, kneel, and move comfortably throughout the spa while completing operational tasks.
• Must be comfortable assisting with linens, inventory, stocking, organization, deliveries, room readiness, and other hands-on operational needs.
• Leadership at our spas means being present and involved with the team and guests, not managing solely from an office.

Qualifications

• Previous leadership or management experience in a spa, salon, hospitality, wellness, retail, or service-based business.
• Experience supervising or leading employees and handling day-to-day operational concerns.
• Strong communication, organization, follow-through, and conflict-resolution skills.
• Comfortable having coaching conversations and holding employees accountable while maintaining a positive leadership approach.
• Strong guest-service skills and confidence handling guest concerns.
• Comfortable coaching a team on sales, rebooking, upgrades, memberships, and guest retention.
• Ability to take initiative while also knowing when to communicate or escalate concerns to senior leadership.
• Experience with Booker or a similar scheduling and point-of-sale system is preferred.
• Spa industry experience is preferred but not required for candidates with strong relevant leadership experience.

Schedule Requirements

• Full-time availability is required.
• Evening and weekend availability is required.
• Must be available during high-volume days, holidays, trainings, and special events as needed.
• Flexibility is important, as management coverage may change based on staffing and business needs.
• May occasionally be required to assist at either Inspire Day Spa or New Serenity Spa based on business needs.

Compensation

$23.00–$26.00 per hour, depending on experience.

Final compensation will be based on previous leadership experience, spa or hospitality experience, operational knowledge, and overall qualifications.

This position is ideal for someone who enjoys being part of the action, developing people, connecting with guests, solving problems, and taking pride in helping a busy spa operate successfully.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Assistant manager: 2 years (Required)
• Day Spa: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person