Spa Assistant Manager

THE POSITION

The Assistant Spa Manager supports the Head of Wellness in overseeing the daily operations and ongoing development of the Spa. This role ensures the Spa and wellness areas consistently deliver exceptional guest experiences aligned with Boutique Group standards while maintaining operational efficiency. The Assistant Spa Manager fosters team morale, implements innovative solutions, and supports financial management, promotions, and events to ensure the Spa remains a leader in the wellness industry.

RESPONSABILITIES

Operational Management

• Oversee all Spa and Salon areas, including Front Desk, Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring alignment with Boutique Group standards.
• Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly.
• Ensure the integration of spa operations with hotel services, aligning with wellness trends and guest needs.
• Manage administrative duties, including requisitions, inventory control, and cost-effective usage of spa-related products, adhering to budgets.

Team Leadership & Development

• Interview, train, and supervise Spa employees, fostering a positive, professional, and motivated work environment.
• Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally.
• Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and service.

Guest Experience & Engagement

• Ensure exceptional guest experiences by consistently upholding the Spa’s luxury service standards and responding promptly to guest feedback.
• Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.
• Represent the spa in external events and activities that align with its philosophy and enhance its visibility.
• Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.

Retail Management

• Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes.
• Analyze sales trends and collaborate with the Spa Manager to identify opportunities for enhancing retail offerings.

Financial & Strategic Support

• Assist in forecasting, budgeting, and tracking labor and expenses to maintain financial efficiency.
• Contributes to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue.

Compliance & Standards

• Ensure adherence to the Work Rules and Standards of Conduct.
• Participate in internal standards testing and support various departments to maintain operational excellence.
• Promote safety awareness and maintain a hazard-free environment for both staff and guests.

QULATIONS & COMPETENCIES

• Passion for the health and wellness industry, with a commitment to luxury guest experiences.
• Superior communication and interpersonal skills, with proficiency in English; additional languages are an asset.
• Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.
• Proven ability to motivate, inspire, and develop individuals and teams.
• Creativity and innovative thinking, with a proactive approach to problem-solving.
• Knowledge of hotel and spa software systems, enhancing operational efficiency.
• 2-4 years of supervisory or management experience in a club or spa setting.
• A degree in hospitality management, wellness, or a related field, or equivalent professional experience.