Spa Bar Manager

Spa Bar Manager

Location: Low Wood Bay Resort & Spa, Windermere
Hours: 40 Hours per week, Full Time

About Us

Nestled on the shores of Lake Windermere in the heart of the Lake District National Park, Low Wood Bay Resort & Spa offers an exceptional hospitality experience in one of the UK's most stunning locations.

We are seeking a passionate and experienced Spa Bar Manager to lead our Spa Bar operation and enhance the guest experience throughout the spa journey. This is an exciting opportunity for a motivated hospitality professional to combine exceptional food and beverage service with a luxury wellness environment.

About You

You will be:

• Passionate about hospitality and delivering outstanding guest experiences
• Friendly, approachable and professional
• Motivated to exceed guest expectations
• Well-presented with excellent personal hygiene standards
• A strong leader with exceptional people management skills
• Organised, self-motivated and results-driven
• Experienced in food and beverage operations, stock control and team development
• Mixology Experience
• Comfortable working in a fast-paced luxury hospitality environment

Why Choose Low Wood Bay?

• 50% discount on food and beverage across English Lakes Hotels restaurants and bars
• 50% discount on Spa Treatments and Watersports Activities
• Complimentary Health Club membership for you and your family
• Additional holiday day for each year of service up to a maximum of 5 days
• Complimentary overnight bed and breakfast stay for two every year to celebrate your employment anniversary
• Long Service Awards including English Lakes gift vouchers, spa vouchers and annual awards lunch
• Access to our Personal Development Fund after one year's service
• Exclusive Flash Accommodation Sales for team members, family and friends

The Role

As Spa Bar Manager, you will have full responsibility for the successful operation of the Spa Bar, ensuring exceptional service standards are consistently delivered. You will lead, motivate and develop your team, manage departmental performance and ensure the Spa Bar contributes positively to both guest satisfaction and commercial success.

You will work closely with the Spa Management team to create memorable guest experiences while maintaining the highest standards of compliance, presentation and profitability.

Key Responsibilities

Guest Experience

• Deliver a flawless and professional luxury guest experience at all times.
• Lead the team in delivering attentive, knowledgeable and engaging service.
• Ensure all guest feedback is acknowledged and resolved in line with company procedures.
• Maintain exceptional presentation standards throughout the Spa Bar and surrounding areas.
• Support the development of seasonal menus, wellness-focused offerings and promotional experiences.

Leadership & Team Development

• Lead, motivate and inspire the Spa Bar team to deliver exceptional service.
• Foster a positive working culture with high levels of engagement and morale.
• Recruit, train and develop team members in line with company standards.
• Conduct regular one-to-one meetings, reviews and performance discussions.
• Ensure all team members complete required training, including Culture Hub modules.
• Maintain capability matrices and training records in accordance with company procedures.

Health & Safety

• Ensure health and safety remains the department's highest priority.
• Maintain up-to-date Risk Assessments, COSHH Registers, Fire Procedures and other compliance documentation.
• Ensure all team members are fully trained in relevant health and safety procedures.
• Promote a safe working environment for guests and colleagues.
• Monitor and investigate accidents, incidents and near misses, implementing corrective actions where required.
• Report any faults or safety concerns promptly.
• Maintenance of draught beer dispense lines, ensuring that these are cleaned on a weekly basis to the required standards.
• Always Maintaining the Spa liquor storage in a hygienic and safe condition

Financial Performance

• Drive profitability through effective stock management and cost control.
• Maximise revenue through upselling and team engagement.
• Manage ordering, requisitions and stock rotation in line with company procedures.
• Complete stock takes accurately and within required timescales.
• Ensure all transactions are processed correctly and discrepancies investigated promptly.
• Work to achieve departmental gross profit and revenue targets.

Operational Excellence

• Ensure all menu items and beverage offerings are available and appropriately stocked.
• Maintain excellent communication with Spa, Duty Manager and Managers
• Taking the lead on deep cleans outdoors, ensuring that the general preparation of all outside areas is carried out to the highest of standards, Chrome, Glass and loungers cleaned, floor, no cobwebs, sauna all up to standard.
• Ensure compliance with Licensing Laws, Weights & Measures legislation, Food Safety Regulations, and Company Policies.
• Monitor service delivery standards and identify opportunities for continuous improvement.
• Support special events, seasonal promotions and spa experiences.

What Success Looks Like

The successful Spa Bar Manager will:

• Create outstanding guest experiences that enhance the overall spa journey.
• Develop a highly engaged and motivated team.
• Achieve departmental financial targets and profitability goals.
• Maintain exceptional presentation and operational standards.
• Ensure full compliance across all health, safety and food hygiene requirements.
• Contribute positively to the continued success and reputation of Low Wood Bay Resort & Spa.

Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.

‘’English Lakes Hotels Resorts & Venues is an equal opportunity employer. We’re committed to creating an inclusive environment for all candidates.

• If you require any reasonable adjustments to support you through the application or upon successful selection for our interview process, please let us know. We’re happy to accommodate your needs to ensure a fair and accessible experience.’’

Pay: £14.77-£15.25 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Windermere LA23 1LP: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have strong knowledge of mixology and cocktail making? Please outline any relevant qualifications or experience.

Experience:

• Bar management: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person