Spa Concierge

Job Overview
We are seeking an energetic and attentive Spa Concierge to serve as the welcoming face of our luxurious wellness spa. In this vital role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from arrival to departure. Your friendly demeanor, organizational skills, and ability to manage multiple tasks will help create a relaxing and memorable environment for every guest. This paid position offers an exciting opportunity to be part of a dynamic team dedicated to wellness and hospitality excellence.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in procedures using efficient computer and office management skills
• Manage multi-line phone systems, answer inquiries, schedule appointments, and provide information about spa services with professional phone etiquette
• Maintain accurate scheduling by managing calendars and appointment bookings through Microsoft Office, Google Workspace, and specialized booking software
• Handle administrative tasks such as data entry, filing, proofreading, and maintaining guest records with high attention to detail
• Provide excellent customer support by addressing guest needs promptly, supporting their spa experience from start to finish
• Recommend holistic services within the spa to our guests
• Assist practitioners with wellness services
• Maintain a welcoming and clean environment for our guests

Qualifications

• Proven experience in front desk operations or office management within a hospitality or wellness setting
• Strong computer literacy
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
• Exceptional phone etiquette and communication skills; bilingual abilities are a plus for serving diverse guests
• Previous spa concierge experience
• Knowledge of office equipment such as multi-line phones, printers, and filing systems
• Personal assistant or office support experience is advantageous but not required

Join our team as a Spa Concierge where your enthusiasm for delivering outstanding service will help guests unwind and feel valued. We believe in fostering a positive work environment that supports your growth while providing top-tier hospitality. If you thrive in a lively setting where organization meets personalized care, we want to hear from you!

Pay: $15.00 per hour

Benefits:

• Employee discount

Work Location: In person