Spa Concierge

Location: Phoenixville, PA (On-Site)

Position Type: Part-Time | Weekend Focused

Seeking candidates with consistent Saturday & Sunday Availability

• Weekend Shifts: Saturday & Sunday 8:45am-3:00pm
• Rotating weekend schedule (approximately 2-3 weekends per month)
• Approximately 12 weekend hours when scheduled
• Opportunity for additional weekday shifts (~8 hours)
• Flexible scheduling

Compensation: Total hourly earnings up to ~$28/hour (including tips & incentives)

● Base pay: $18-23/hour

● Weekend Tips: On average Spa Concierge earn an additional $4-5/hour in client tip satisfaction

● Commission: Opportunity to earn incentives on memberships and certain services sold

About Prime IV Hydration & Wellness

At Prime IV, we’re revolutionizing preventative wellness through personalized IV therapy and vitamin infusions delivered in a luxurious, spa-like environment. Every treatment is guided by medically trained staff, using premium ingredients in sterile settings, and personalized to each client’s goals. Our approach blends comfort, rejuvenation, and medical precision in one relaxing and restorative experience.

Position Summary:

The Spa Concierge is responsible for creating an exceptional client experience while supporting the day-to-day operations of our wellness spa. This client-facing role blends hospitality, client success, administrative tasks, sales support, and CRM-based marketing follow-up to ensure every client leaves feeling their best.

Key ResponsibilitiesClient Experience & Sales

• Greet and check in clients with warmth and professionalism
• Educate guests on IV therapy, membership plans, and wellness benefits
• Recommend and upsell services based on client goals
• Manage check-outs, rebookings, and follow-up scheduling
• Provide consistent, high-level service in person and over the phone

CRM & Marketing Support

• Use our CRM to follow up with leads, new guests, and existing members
• Assist with client outreach via email, phone, and text to support retention
• Promote in-spa campaigns, seasonal offers, and referral programs
• Encourage online reviews and social media engagement
• Support local event coordination and community partnerships

Operations & Administrative Support

• Help manage appointment flow, calendars, and team coordination
• Maintain a clean, organized, and high-end spa environment
• Monitor inventory and communicate supply needs
• Ensure compliance with health, safety, and documentation protocols

Qualifications

• Experience in customer service, sales, or wellness/spa front desk preferred
• Comfortable using CRM tools and digital scheduling software
• Friendly, organized, and sales-minded with a strong attention to detail
• Passion for wellness and comfort working in a health-oriented setting
• Must be able to stand for extended periods and lift up to 35 lbs

Incentives & Perks

● Closed on major holidays including 4th of July, Thanksgiving, & Christmas Day

● 401(k) with Roth and traditional options - eligible after 500 hours of work in the first year (or after 1 year of service if under 500 hours)

● Monthly wellness perk - free credit points towards IV drips based on hours worked + access to VIP massage chairs during treatment

● Loyalty rewards - earn credit points for client referrals and event bookings

● Team-based pooled tips - uncapped earning potential ● Opportunity for Growth - be a part of a rapidly expanding wellness brand ● Supportive, high-energy team environment Why Join Prime IV?

Be part of a growing national wellness brand dedicated to helping people look, feel, and perform better. At Prime IV, you’ll enjoy a supportive environment, training on wellness therapies, and the opportunity to build meaningful client relationships.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Referral program

Work Location: In person