Spa Coordinator

Job responsibilties:

To maintain a professional and high quality level of service at all times whilst assisting the guest at every stage of their spa experience. To epitomize the essence of CHI with a friendly, courteous manner and helpful attitude, extending beyond the guests expectations.

• Provide a warm, professional, and personalised guest experience throughout the spa journey
• Support the achievement of daily sales targets for treatments and retail products
• Handle guest enquiries, consultations, and feedback in a professional mannerMaintain accurate guest records and complete daily administrative tasks
• Monitor stock levels and assist with replenishment of spa products and supplies
• Support reception duties when required, including handling calls and bookingsPromote spa services, packages, and ongoing promotions to guests
• Participate in training programmes to continuously improve skills and knowledge
• Ensure compliance with all spa policies, procedures, and safety standards
• Maintain positive working relationships with colleagues and other departments