SPA COORDINATOR

Location: Dallas

Reports To: Spa Management

Experience Required: Prior experience in a luxury hotel, spa, resort, or hospitality environment preferred.

Market: Dallas

About Hotel ZaZa

Hotel ZaZa is a collection of luxury boutique hotels recognized for delivering exceptional guest experiences through distinctive accommodations, personalized service, and attention to detail. At Hotel ZaZa Dallas, our associates are passionate about creating memorable moments and exceeding guest expectations in every interaction.

We are seeking an energetic, professional, and guest-focused Spa Coordinator to join our Spa team. This individual will play a key role in creating a welcoming and seamless experience for spa guests while supporting the daily operations of the spa and upholding the luxury service standards that define the Hotel ZaZa brand.

Position Overview

The Spa Coordinator is responsible for providing exceptional guest service while supporting the daily operations of the spa. This position serves as a primary point of contact for spa guests, ensuring all interactions are handled with professionalism, warmth, and attention to detail.

The Spa Coordinator will assist with guest inquiries, appointments, scheduling, check-in and check-out procedures, and resolving guest concerns while maintaining a calm and welcoming environment. The ideal candidate is service-oriented, organized, detail-focused, and able to thrive in a fast-paced luxury hospitality environment.

Key Responsibilities

• Welcome and engage spa guests in a warm, professional, and courteous manner.

• Provide personalized and attentive service throughout the guest experience.

• Answer guest questions regarding spa services, appointments, amenities, and hotel offerings.

• Assist guests with scheduling, modifying, and confirming spa appointments.

• Manage guest check-in and check-out procedures accurately and efficiently.

• Process guest payments and maintain accurate records and transactions.

• Monitor guest satisfaction and proactively respond to guest needs and concerns.

• Handle guest complaints professionally, conduct appropriate research, and assist in developing effective resolutions using sound judgment and discretion.

• Communicate clearly and effectively with spa therapists, hotel associates, management, and guests to ensure seamless service.

• Maintain a calm, professional, and alert demeanor during periods of high guest volume or emergency situations.

• Provide accurate information and clear direction to guests and fellow associates.

• Assist with operational needs in other hotel areas when requested by management.

• Maintain cleanliness, organization, and presentation standards throughout the spa reception and guest areas.

• Report suspicious activity, hazardous conditions, safety concerns, or other incidents to Security or management immediately.

• Attend departmental meetings, training sessions, workshops, and other required functions.

• Maintain a professional appearance and grooming standards consistent with Hotel ZaZa luxury service expectations.

• Follow all company policies, hotel procedures, safety requirements, and brand standards.

• Maintain dependable attendance and flexibility to work varying schedules based on business needs.

• Perform other duties as assigned by management.

• Passion for delivering exceptional and personalized guest service.

• Strong interpersonal and communication skills.

• Professional, friendly, and welcoming demeanor.

• Ability to remain calm and professional during high-volume or challenging situations.

• Strong organizational and multitasking skills.

• Ability to use sound judgment and discretion when handling guest concerns.

• Ability to work independently and collaboratively as part of a team.

• Strong attention to detail and commitment to maintaining high service standards.

• Dependable attendance and punctuality.

• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

• Flexibility to work weekends, holidays, and varying schedules based on business needs.

Preferred Qualifications

• Previous experience in a spa, luxury hotel, resort, salon, wellness, or hospitality environment.
• Experience in a guest service, front desk, concierge, or customer service role.
• Experience with spa scheduling or reservation systems.
• Knowledge of luxury hospitality and personalized guest service standards.
• Experience processing payments and handling guest transactions.
• Bilingual communication skills are a plus.

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to sit, bend, stoop, reach, and move throughout the spa and hotel as needed.
• Ability to occasionally lift, carry, or move supplies weighing up to 25 pounds.
• Ability to operate computers, telephones, scheduling systems, and other office equipment.
• Ability to maintain focus and attention to detail in a fast-paced guest service environment.

Work Environment

• Luxury hotel spa and guest service environment.
• Frequent interaction with spa guests, hotel guests, vendors, management, and team members.
• Fast-paced hospitality environment with varying levels of guest activity.
• Varying schedules, including weekends, holidays, and high-volume periods, may be required.
• Professional appearance and grooming standards consistent with Hotel ZaZa luxury service expectations.

Compensation and Benefits

Compensation and Benefits

Hotel ZaZa offers a competitive compensation package, which may include hourly wages, gratuities where applicable, health and welfare benefits, paid time off, retirement savings plans, employee assistance programs, and hotel discounts, subject to eligibility requirements and company policies.

Why Join Us?

• At Hotel ZaZa, we don’t just offer jobs, we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.

No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation should contact Human Resources. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.