Spa Coordinator

Key responsibilities include (but not limited to)

• Ensuring a welcoming experience and member satisfaction at the Sen Spa
• Deliver efficient front desk support
• Managing reservations across multiple channels (system, app, email, etc)
• Responding to Member inquiries and feedback and supporting service recover
• Provide retail sales support
• Generate and maintain accurate reports, records, and relevant documentation to support operational requirements
• Working closely with the Director of Member Engagement, Spa Manager and the spa team

Job Requirements

We are looking for someone who is

• Strong in interpersonal and communication skills
• Ability to work independently in a fast-paced environment
• Calm, meticulous and empathetic
• Proficient in Microsoft Office applications
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)