Spa Coordinator - Part Time/Full-Time

We are looking for two guest-focused people to join our team as Spa Coordinators in the evening hours at the Spa at Willows Lodge.

Our Spa Coordinators open and close the guest visit in the spa by ensuring an enjoyable, relaxing experience and engaging with the guests in a courteous and efficient manner. The greetings should be genuine, the goodbyes said with gratitude. A tour of our amenities is often on the list of things to do daily as well as stocking areas with every essential and assist guests with any needs or requests they may have.

We call this person the "Coordinator" because they coordinate every part of the business. Each service provider in the Spa team depends on the Spa Coordinator to think quickly, have an engaging attitude, and treat their guest with the same professionalism the guest received in service. Running an appointment book, and a busy phone line at a world-class Spa is hard but rewarding work.

This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

What You’ll Bring

• A warm, engaging presence that makes guests feel comfortable from the moment they arrive
• A sharp eye for the details that keep the day running smoothly
• The ability to stay calm, organized, and helpful when the spa gets busy
• A natural instinct for creating thoughtful, memorable guest experiences
• Clear, confident communication with guests and coworkers
• The ability to frequently bend, push, pull, lift, and carry up to 30 pounds, and occasionally up to 50 pounds
• Availability to work a flexible schedule, including weekends and holidays

What You'll Do

• Welcome guests, assist with check-in, and explain what to expect during their visit.
• Answer phone calls and guest inquiries with warmth, professionalism, and accuracy.
• Schedule treatments, confirm reservations, and communicate appointment changes.
• Learn our spa services, enhancements, retail products, and current promotions to help guests select options that suit their needs.
• Coordinate with massage therapists, estheticians, and hotel departments to support a smooth daily schedule.
• Process payments, handle retail purchases, and maintain accurate guest information.
• Keep the reception and retail areas clean, organized, and inviting.
• Support daily opening and closing responsibilities.
• Respond thoughtfully to guest concerns and involve leadership when needed.

Who We're Looking For

• A friendly, polished, and professional approach to guest service.
• Strong communication, organization, and attention to detail.
• The ability to manage phone calls, appointments, and in-person requests in a busy environment.
• Dependability, punctuality, and a willingness to support the team.
• Confidence learning reservation systems, service offerings, and product information.
• Respect for guest privacy and discretion when handling personal information.
• Previous spa, hotel, front desk, retail, or customer service experience is a plus.

SCHEDULE REQUIREMENTS

We are hiring one full-time and part-time position, both requiring open availability, including nights and weekends. Applicants must be able to work a flexible schedule that supports spa operations.

If you love helping people feel cared for and enjoy working in a beautiful spa setting, we would love to hear from you!

Pay: $26.78 - $30.90 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person