Spa Customer Service/Wellness Associate

Benefits:

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title: Wellness Associate/Spa Customer Service

Type of Position: Part-Time $15/hr. **Must live in The Woodlands, Magnolia, Tomball, or Conroe area.** The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance

of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and

solid work ethic.

Primary Responsibilities:

• The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow

the brand through membership sales and other programs that drive revenue

• Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light

therapy and the value of having a beem™ Light Sauna Membership

• Responsible for greeting members and ensuring everything about their visit is outstanding
• Host studio events and community outreach programs
• Compliance and adherence to the beem™ Business Policies for daily site operations
• Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events

and brand recognition

• Model our mission, vision, and values leading by example
• Have extensive knowledge of and promote products and services, selling packages/memberships and sharing

of promotional opportunities

• Responsible for all lead management tasks required during shift
• Light cleaning and sauna ‘refresh’ between appointments
• Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general

and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change

requests, new membership agreements, etc.

• Provide consistent, top-notch service and maintain the highest level of customer service in person and through

external communication cycles and automated marketing systems

• Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound
• Genuine desire to help people to ensure members’ experiences are above and beyond therefore members will

refer others and be brand loyal

• Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer

suggestions or ideas for promotions, management, and organization of the studio

• Follow all company policies and procedures
• Project a favorable image of the company to promote its objectives and to foster and enhance public recognition
• Other projects and responsibilities may be added at the owner’s discretion, including administrative duties