Spa Host/Hostess

thermae eleven is Calgary’s first full outdoor boutique hydrotherapy spa, designed for intentional pause and reconnection. We curate elevated wellness experiences that honour balance, nature, and simplicity. Every detail—from our rituals to our retail offerings—reflects a deep respect for quality, craftsmanship, and calm.

This role sits at the intersection of guest experience, operations, and team leadership. You’ll be a steady presence on the floor, ensuring the spa runs smoothly while creating a warm, anticipatory experience for every guest.

Key Responsibilities

Guest Experience

• Welcome each guest with warmth and quiet confidence, seamlessly managing check-ins, waivers, and locker assignments through our booking platform.
• Serve as a knowledgeable guide to contrast therapy, confidently educating guests on the hot–cold–rest cycle so they move through each ritual with intention, safety, and ease.
• Respond to questions, special requests, and service recovery moments with calm professionalism, empathy, and discretion.
• Maintain a serene, impeccably presented reception space that reflects our Japandi-inspired aesthetic and elevated brand ethos.

Operational Oversight

• Monitor and maintain all amenities and systems across the facility, proactively adjusting temperatures, water chemistry, and operations in strict accordance with Alberta Health Services standards.
• Uphold the highest standards of pool maintenance to ensure a safe, seamless guest experience at all times.
• Operate with precision behind the scenes, maintaining immaculate cleanliness through discreet, invisible operations that preserve the serenity of the spa environment.
• Execute detailed opening and closing protocols, ensuring the spa is pristine, balanced, and impeccably prepared before the first guest arrives.

Team Player

• Model best-in-class service and professionalism during each shift, contributing positively to team morale and guest experience.
• Communicate clearly and proactively with fellow Hosts to ensure seamless shift flow, timely task completion, and consistent service standards.
• Remain attentive to break timing, shift transitions, and shared responsibilities, supporting the team to ensure all operational standards are upheld.

Retail & Product Enthusiast

• Take initiative to deeply learn our brand story and product portfolio, developing confident, informed product knowledge that translates into meaningful guest conversations.
• Proactively introduce and recommend retail products to every guest, thoughtfully connecting their in-spa experience to at-home rituals that extend the benefits of contrast therapy.
• Maintain organized retail displays and inventory levels, ensuring visual merchandising reflects our elevated aesthetic while supporting sales performance.

Administration & Reporting

• Process payments accurately and securely.
• Complete daily water chemistry logs, incident reports, and maintenance documentation in line with spa SOPs.
• Escalate facility or guest issues promptly to the Spa Manager when needed.

Housekeeping & Flow Support

• Maintain the cleanliness of the facility throughout the day, attending to all areas between guest services to uphold our elevated standards.
• Oversee continuous laundry turnover between guests, ensuring linens and robes are consistently refreshed and ready.
• Execute thorough circuit resets between intakes, preserving a seamless, serene flow for every arriving guest.

What you will bring

• A genuine passion for wellness, with a curiosity for spa, hydrotherapy, and hospitality best practices
• 2+ years of front-of-house experience in hospitality, spa, or fitness environments, with a track record of excellent guest care
• Demonstrates a natural leadership presence — steady, supportive, and able to positively influence peers with clarity, confidence, and calm.
• A sharp eye for detail, from water temperature readings to perfectly folded robes—nothing slips past you
• Strong problem-solving skills and confident communication, whether in person, by phone, or over email
• Flexibility to work early mornings, evenings, weekends, and statutory holidays as business needs evolve
• Standard First Aid & CPR certification and Pool Operations Certification is an asset

Employment Type

• Full-time, permanent positions
• Part-time, permanent positions

Schedule

• 8-hour shifts
• Evenings and rotating night shifts
• Weekend availability required

Wellness & Perks

• Staff access to the hydrotherapy circuit
• Retail discounts on curated spa products

Culture & Growth

• Opportunities to grow within a calm, values-driven workplace
• A supportive team environment where your voice matters
• A setting designed to feel as good to work in as it does to visit

Soak Your Boat?

Send your résumé and a brief note on why thermae eleven inspires you to [email protected].

Job Types: Full-time, Part-time, Permanent

Benefits:

• On-site parking
• Store discount

Experience:

• Hospitality: 2 years (required)

Work Location: In person