Spa Inventory Coordinator, Part-Time

JOB SUMMARY
Provides operational and retail support to the Spa Inventory Manager and Inventory Clerk regarding ordering, receiving, shipping and stocking of products and resources. Responsible for data entry, inventory tracking and inventory counts. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

• Adhere to all standard policies and procedures.
• Respond to employees and guests needs with genuine concern and a sense of urgency.
• Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments.
• Help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform.  Hygiene is key in this environment due to the close proximity working with the clients.  Employee scent should always remain neutral. Light make-up should be applied prior to arriving for your shift.
• Adhere to a professional relationship with clients of The Houstonian and Trellis Spa.  Discussion of internal matters of any sort with clients is not permitted.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Assist with shipping and receiving processes.
• Follow all inventory and departmental policies and procedures.
• Assist in labeling products.
• Assist with stocking and restocking merchandise for spa lobby floor presentation according to visual standards in the spa.
• Maintain the stocking levels of professional shelving and treatment kits throughout the spa.
• Maintain the professional and retail warehouse areas in a neat and orderly fashion.
• Assist with the recordkeeping of inventory counts.
• Assist with the physical inventory processes.
• Pick up and deliver incoming and outgoing mail for the spa.
• Pick up and deliver boxes to and from Purchasing.
• Ensure the safekeeping of shipping and receiving items.
• Receive boxes and verifies contents against packing slip.
• Process merchandise for floor presentation according to visual standards.
• Assist with delivering and picking up Accounting related paperwork.
• Assist with daily stock checks and replenishment in all areas of the spa and its labs.
• Assist other departments whenever necessary.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Perform any reasonable tasks assigned by a supervisor or manager.
• Attend all staff meetings.
• Clock in and out at every shift.
• Report any maintenance problems throughout the spa to the proper authority.
• Support fellow staff members by noticing how they are feeling and providing compassion.
• Must maintain client and spa business confidentiality/privacy at all times.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Must speak fluent English.
• Retail experience preferred.
• Must be proficient in basic functionality of Microsoft Word and Excel and able to learn Spa Software program.
• Must be a team player and strategic thinker.
• Must possess excellent communication skills.
• Must be flexible in work scheduling.
• Must be able to perform some strenuous physical labor (lifting boxes and laundry).
• Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
• Professional appearance.
• Must be
  • dignified: treat people at all times with courtesy and respect.
  • trustworthy: be completely honest in all interactions with others.
  • accountable: stand behind the work you do.
  • friendly: show compassion and respect.
• The Spa functions 12-16 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
• At times due to lack of business, it may be necessary to reduce work hours.
• The Spa is currently open to guests from 8:00 AM to 6:00 PM Monday through Wednesday and from 8:00 AM to 8:00 PM Thursday through Sunday.  This may change based on business needs.
• Report to work on time for your scheduled shifts.
• Weekend work schedules are a part of this position.
• Attending all Houstonian training classes offered upon hire.

LICENSES AND/OR CERTIFICATIONS

• TABC Certification is required for this position.

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 20 lbs. Must wear gloves when waxing or performing extractions. Contact with open wounds or blood pathogens is not allowed.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.