SPA MANAGER

Duties and responsibilities

• Manage daily spa operations including treatment staff scheduling, room assignments, and service flow coordination
• Supervise spa therapists, estheticians, front desk staff, and attendants: hire, train, evaluate, and address performance issues
• Own the spa's departmental budget: track labor costs, product expenses, and revenue against monthly targets
• Conduct regular quality audits of treatment delivery, facility cleanliness, and guest service standards
• Manage retail product inventory: order from vendors, maintain par levels, and oversee merchandising and display
• Handle guest complaints and service recovery at the management level, exercising judgment on appropriate remedies
• Ensure all treatment staff maintain current professional licenses and complete required continuing education
• Develop and implement staff training programs to maintain service consistency and elevate treatment quality
• Collaborate with property marketing to develop seasonal promotions, packages, and special programming