Spa Manager

CIEL Spa is a unique, dynamic, bio-wellness retreat that blends innovative architecture, advanced technology, performance-based and restorative therapies to transcend skin, mind, and body. Linking science with holistic healing remedies, we deliver extraordinary results. Our therapies offer a curated collection of touchless treatments designed to harmonise the body’s energy, enhance vitality, improve quality of rest, and support regeneration at a cellular level.

We are hiring a Spa Manager to lead the CIEL Spa team. As the Spa Manager at Mondrian Gold Coast, you will be responsible for:

• Overseeing the day-to-day operations of the Ciel Spa department, including rostering, recruitment and training, ensuring that guests receive exceptional, personalized service in line with our luxury brand standards.
• Leading and managing a team of talented professionals, driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction
• Lead reception duties and presentations and guest welcome
• Generate rosters, reports and staff performance reviews for leadership
• Maintain stock levels, purchasing and inventory levels
• Provide services such as massage, facial and body treatments to guests including exclusive VIP guests
• Monitor and maintain the appearance and organization of the spa, ensuring it reflects the luxury standards of the CIEL brand

To be successful you will have:

• Proven success as a Spa Manager or similar leadership role in a luxury hotel or resort.
• Hands-on experience as a beauty therapist or similar role in a luxury spa or wellness environment.
• Strong leadership and team management skills with a track record of building high-performing teams.
• Must hold a Diploma of Beauty Therapy or a similar qualification.
• A valid First Aid Certificate or the ability to obtain one
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Full Australian Working Rights