Spa Manager

About Genius Palms

Genius Palms is a premium day spa in Glenmarie, Shah Alam, undergoing an exciting transformation. From January 2026, we are expanding from a 6-bed operation into a full-service luxury wellness destination, supported by a team of 20 highly skilled therapists from Thailand and Indonesia. Our services encompass traditional massage, body scrubs, facials, manicure, pedicure, and advanced body treatments.

Our vision is to be the benchmark of excellence in the spa and wellness industry—a sanctuary defined by authenticity, consistency, luxury, and outstanding guest experiences.

We are seeking an experienced, commercially driven, and inspiring Spa Manager to lead this next phase of growth, elevate our brand, and deliver sustainable profitability.

Key Responsibilities

1. Operations & Service Excellence

• Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment.

• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all treatments and guest touchpoints.

• Ensure full compliance with hygiene, sanitation, and safety standards, particularly for nail care, facial equipment, and treatment rooms.

• Monitor service quality through regular checks, guest feedback, and mystery audits.

2. Team Leadership & People Management

• Lead, inspire, and manage a multicultural team of international therapists and local support staff.

• Manage recruitment, onboarding, training, performance appraisals, and disciplinary processes.

• Conduct regular skills training and service refreshers to uphold luxury standards and brand consistency.

3. Guest Experience & Reputation Management

• Ensure every guest enjoys a seamless, personalised, and memorable journey from booking to departure.

• Proactively manage guest feedback, complaints, and service recovery with professionalism and discretion.

• Maintain a minimum 4.8-star rating across Google and relevant social media platforms.Develop and implement client retention initiatives, including loyalty programmes, memberships, and personalised follow-ups.

4. Sales, Marketing & Brand Development

• Act as a brand ambassador for Genius Palms within the Glenmarie community and beyond.

• Design and execute promotions, seasonal packages, memberships, and corporate partnerships.

• Oversee the spa’s digital presence, including Google Business Profile and social media channels.

5. Inventory, Procurement & Controls

• Manage inventory of all spa products, consumables, and retail items.

• Negotiate with suppliers to achieve cost efficiencies while maintaining premium quality.

6. Financial & Commercial Performance

• Manage the spa’s Profit & Loss (P&L) performance.

• Drive revenue growth through pricing strategy, menu engineering, retail sales, and membership programmes.

• Prepare weekly and monthly performance reports with clear insights and recommendations for improvement.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, Wellness Management, or a related field (preferred).

• Professional certification in Spa Management, Aesthetics, or Wellness Therapy is an advantage.

• Minimum 5–7 years of managerial experience in a spa, wellness, hospitality, or luxury service environment.

• Strong understanding of spa treatments, wellness concepts, and luxury service standards.

• Proven leadership, communication, and problem-solving skills.

• Strong commercial and financial acumen.

• Excellent command of English and Bahasa Malaysia.

• Willingness to work weekends and public holidays as required.

Benefits

• Free parking

• Gym membership

• Staff discounts

• Health insurance

• Opportunities for promotion and professional development