Spa Manager

Job Summary

The Spa Manager is responsible for overseeing the daily operations of the Spa, ensuring exceptional guest experiences, high service standards, and smooth business operations. The role leads and develops the Spa team while maintaining the highest standards of service, treatment quality, and guest satisfaction.

Key Responsibilities

• Oversee daily Spa operations and ensure smooth and efficient service.
• Ensure exceptional and personalized guest experiences throughout the Spa journey.
• Maintain high standards of treatments, service quality, cleanliness, and hygiene.
• Lead, coach, and develop Spa colleagues to achieve service and operational standards.
• Manage therapists’ schedules, staffing, training, and performance.
• Monitor guest feedback and handle requests or complaints professionally.
• Monitor Spa revenue, expenses, stock, and cost control.
• Promote Spa treatments, packages, and services to maximize revenue opportunities.
• Coordinate with other departments to ensure seamless guest experiences.
• Ensure compliance with hotel policies, health, safety, and hygiene standards.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Administration, Wellness, or a related field.
• Minimum 3–5 years of Spa management or supervisory experience, preferably in a luxury hotel or resort.
• Strong knowledge of Spa operations, treatments, and guest service.
• Strong leadership, communication, and problem-solving skills.
• Good command of English, both written and spoken.
• Passion for wellness and service excellence.
• This position is open to Thai nationals only.

Key Competencies

Spa Operations | Guest Experience | Leadership | Team Development | Revenue & Cost Control | Communication | Service Excellence | Wellness