Spa Manager

JOB DESCRIPTION – SPA MANAGER

• Position: Spa Manager
• Department: Spa & Wellness
• Experience Required: Minimum 10 Years
• Annual CTC: ₹6,00,000
• Location: Goa
• Employment Type: Full-Time

About the Role

We are looking for an experienced and result-oriented Spa Manager to oversee the overall operations of a premium spa and wellness facility. The ideal candidate should have extensive experience in spa management, team leadership, guest relations, service quality, and revenue generation, with a strong focus on delivering exceptional customer experiences.

Key Responsibilities

1. Spa Operations & Management

• Manage the day-to-day operations of the spa, ensuring smooth and efficient functioning.

• Maintain high standards of hygiene, cleanliness, safety, and professional service.

• Develop and implement standard operating procedures (SOPs) for all spa services.

• Oversee treatment rooms, equipment, inventory, and product supplies.

2. Team Leadership & Training

• Recruit, train, supervise, and motivate therapists, receptionists, and other spa personnel.

• Prepare staff schedules and ensure adequate staffing during operational hours.

• Conduct regular performance reviews and training sessions.

• Maintain professional grooming, discipline, and service standards across the team.

3. Guest Experience & Service Excellence

• Ensure exceptional guest service and personalised wellness experiences.

• Handle guest feedback, complaints, and service recovery professionally.

• Monitor service quality and maintain strong guest satisfaction and retention.

• Build long-term relationships with guests through personalised recommendations and follow-ups.

4. Sales & Revenue Generation

• Develop strategies to increase spa revenue, treatment bookings, memberships, and package sales.

• Create attractive treatment packages, seasonal offers, and wellness programmes.

• Drive retail sales of spa products and wellness-related merchandise.

• Monitor revenue, operating expenses, profitability, and key performance indicators (KPIs).

5. Financial & Administrative Management

• Prepare and monitor the spa's operating budget and expenditure.

• Maintain accurate records of bookings, sales, inventory, staff attendance, and daily revenue.

• Prepare regular operational and financial performance reports for management.

• Ensure efficient utilisation of resources and control operational costs.

6. Brand Standards & Business Development

• Stay updated on spa industry trends, wellness therapies, and customer preferences.

• Recommend new treatments, services, and experiences to improve competitiveness.

• Coordinate with other departments to enhance the overall guest experience.

• Ensure compliance with applicable health, safety, and operational regulations.

Eligibility Criteria

• Minimum 10 years of relevant experience in spa and wellness operations, preferably in a luxury hotel, resort, premium spa, or hospitality environment.

• Proven experience in managing spa operations, teams, budgets, and revenue targets.

• Strong knowledge of spa treatments, therapies, wellness services, and service protocols.

• Demonstrated ability to drive sales, improve profitability, and maintain service excellence.

• Excellent communication, leadership, interpersonal, and problem-solving skills.

• Strong organisational skills and the ability to manage multiple operational priorities.

• Professional appearance, guest-centric attitude, and a commitment to high service standards.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual revenue targets.
• Guest satisfaction, feedback scores, and repeat bookings.
• Therapist productivity and staff performance.
• Effective cost control and inventory management.
• Quality, hygiene, and compliance standards.
• Growth in treatment sales, packages, memberships, and retail revenue.

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person