Spa Manager – Temple Day Spa

JOB TITLE
Spa Manager – Temple Day Spa

LOCATION
Adelaide SA (Unley & Semaphore)

WORK TYPE
Full time

PAY
$80,000 + 12% super

SUMMARY
Our wonderful Spa Manager is heading interstate and we're looking for someone special to step into the role. Start Tuesday 6 October with hands-on handover training.

KEY POINTS

• Immediate start with hands-on handover from our current Spa Manager
• $80,000 + super, reporting directly to the Founder & CEO
• Lead a passionate team across two beautiful Adelaide spas

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About us
Temple Day Spa is one of Adelaide's premium day spas, with locations in Unley and Semaphore. We're known for a 5-star client experience and a close, high-performing team.

Why we're hiring
Our amazing Spa Manager is moving interstate for an exciting new chapter. While we'll miss her dearly, we're thrilled for her. Now we're looking for someone just as passionate to step into the role and make it their own.

This is a rare chance to start with a proper handover. You'll begin on Tuesday 6 October and train side-by-side with our current Spa Manager. She'll show you our systems, our team and the little details that make Temple Day Spa special, so you'll be set up to succeed from day one.

About the role
This is a hands-on, full-time role (40 hours per week - 4 days at Unley, and 1 day at Semaphore) reporting directly to our Founder & CEO. You'll make sure clients are looked after, calendars are full and the team has what it needs to do great work.

ABOUT YOUR ROLE

Client experience & reception

• Giving exceptional front-of-house service: check-ins, bookings and enquiries
• Making sure phones are answered quickly and no callback is left waiting
• Handling group booking enquiries promptly and professionally
• Encouraging rebookings, upgrades and premium treatments

Operations

• Keeping both spas presented to our 5-star standard
• Managing our booking system (Timely), including calendar optimisation, scheduling weeks ahead and daily updates
• Reviewing the waitlist daily and filling cancellations and gaps
• Following up non-payments and lost online bookings
• Handling banking, the PO Box, stationery stock and weekly stock requests across both sites
• Reporting maintenance issues and escalating them where needed

Team leadership

• Supporting, motivating and coaching staff to meet high standards and agreed metrics
• Training the team in upselling, rebooking, treatment knowledge and Timely
• Building a strong waitlist culture and holding the reception team accountable for it
• Helping with rosters, sick leave and onboarding new staff

Sales & reporting

• Driving add-ons, upgrades, retail, gift vouchers and current promotions
• Keeping communication smooth between both locations
• Sending a weekly operations report to the CEO covering the team, clients, maintenance, trends and banking reconciliation

ABOUT YOU

• Experience in spa, salon, beauty, hospitality or retail management
• A natural host who loves creating great client experiences
• Confident with sales and comfortable coaching others to upsell and rebook
• Highly organised, with strong attention to detail and admin skills
• Comfortable with booking systems (Timely experience is a big plus)
• A clear communicator who raises issues early and follows through
• Able to work across both our Unley (4 days) and Semaphore (1 day) locations
• Available to start on Tuesday 6 October

What you'll receive

• $80,000 salary + 12% superannuation

• Company mobile phone and laptop provided

• Hands-on handover training with our current Spa Manager

• A leadership role with real ownership and direct access to the CEO

• A supportive, close-knit team in a calm, beautiful workplace

• The chance to shape how a growing premium spa brand runs day to day

How to apply
Click "Apply" and send your resume including a headshot with a short cover letter. Tell us why you'd love to lead the team at Temple Day Spa. We're hiring immediately and reviewing applications as they come in, so please don't wait to apply.

Successful applicants will need to complete pre-employment checks.