Spa Membership Manager

Mandarin Oriental, The Landmark Hong Kong is looking for a Spa Membership Manager to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, The Landmark Hong Kong within Spa & Wellness in Hong Kong, the Spa Membership Manager is responsible for membership sales, retention, and administration, as well as the development and execution of wellness programmes, corporate partnerships, and marketing initiatives. The role provides operational support across Spa & Wellness functions, leads member engagement activities, supports business performance and financial objectives, and ensures exceptional service standards that enhance guest satisfaction, brand awareness, and commercial success. The Spa Membership Manager reports to the Cluster Director of Spa & Wellness. As Spa Membership Manager, you will be responsible for the following duties:

• Drive sales of memberships + Pilates/Yoga/fitness & spa programmes (annual corporate/individual).
• Maintain membership records; manage applications, renewals, and timely follow-ups.
• Provide member guest relations; run recognition/engagement programmes.
• Track competitors and benchmark market trends.
• Support recruitment and scheduling of wellness practitioners/classes.
• Act as MOD when needed; help in daily operations.
• Train team on membership offerings and new wellness initiatives.
• Maintain compliance records (FLHSSE/LQE) and manage organized membership files.
• Be proficient in SpaSoft/Alice/HMS for reporting and daily use.
• Coordinate bookings, itineraries, and corporate group wellness enquiries.
• Plan and execute corporate wellness events; create internal wellness EDMs/materials.
• Support financial targets, budgeting, and month-end P&L reporting.
• Assist marketing/PR and promote the spa & wellness brand internally and externally.

As Spa Membership Manager , we expect from you:

• At least 5-8 years experience in Spa & Wellness / Fitness / Membership Operations (or related hospitality wellness roles)
• Proven track record in driving memberships sales (annual corporate/individual) and managing renewals.
• Strong communication skills and guest relations; ability to handle inquiries professionally.
• Demonstrated ability to train and support team members on membership products and wellness initiatives.
• Bachelor’s Degree in a related field (Hospitality/Business/Sports Science/Wellness) preferred or required (adjust as needed).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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