Spa Operations Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Spa Operations Manager is responsible for, but not limited to, Spa and Wellness team. In addition, the direct functionality of the Spa Operations Manager is to maintain a high level of service and oversee all operating aspects of the Spa and Wellness facility. While at the same time ensuring levels of service are compliant with the standards outlined by the Group Spa division.

As Spa Operations Manager, you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Ensure the colleagues career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

As Spa Operations Manager, we expect from you:

• Responsible for the operations of the entire Spa & Wellness including guest interactions.
• Review treatments and notes on Spa Soft.
• Coordinate scheduling of duty rosters, annual leave and bank holidays for all colleagues.
• Responsible for motivating retail sales and ensure that all sales are recorded accurately.
• Daily briefings with spa team.
• Monthly meetings with all Spa colleagues. A written agenda must be prepared and Spa Operations Manager will ensure written minutes are distributed to all spa colleagues and People & Culture following the meeting.
• Ensure purchasing requests are submitted once per month or once every three months for all professional products.
• Ensuring that all accounting procedures are followed.
• Initiating accounting procedures.
• Monitor guest charge and recollection
• Ensure KPIs are updated at the end of each month.
• Sign of the monthly training calendar.
• Continuous retail training for the entire team.

Desired Candidate Profile

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Ensure the colleagues career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• Responsible for the operations of the entire Spa & Wellness including guest interactions.
• Review treatments and notes on Spa Soft.
• Coordinate scheduling of duty rosters, annual leave and bank holidays for all colleagues.
• Responsible for motivating retail sales and ensure that all sales are recorded accurately.
• Daily briefings with spa team.
• Monthly meetings with all Spa colleagues. A written agenda must be prepared and Spa Operations Manager will ensure written minutes are distributed to all spa colleagues and People & Culture following the meeting.
• Ensure purchasing requests are submitted once per month or once every three months for all professional products.
• Ensuring that all accounting procedures are followed.
• Initiating accounting procedures.
• Monitor guest charge and recollection
• Ensure KPIs are updated at the end of each month.
• Sign of the monthly training calendar.
• Continuous retail training for the entire team.