Spa Operations Manager

SPA SATURDAY is looking for a professional, organized, and customer-focused Spa Operations Manager to oversee daily operations and help create an exceptional experience for both clients and team members.

The Spa Operations Manager will support the day-to-day management of the spa, including scheduling, customer service, staff coordination, inventory, administrative processes, and operational performance. This position is ideal for someone who enjoys working with people, solving problems, staying organized, and creating a welcoming and professional environment.

The successful candidate will be comfortable balancing customer needs with business priorities and will take an active role in helping the spa operate efficiently.

Key Responsibilities

• Oversee daily spa operations and help ensure smooth, efficient workflows.
• Coordinate appointment schedules and assist with managing daily client flow.
• Support front desk and guest service operations.
• Provide professional assistance with customer questions, concerns, and service requests.
• Monitor the overall client experience and identify opportunities to improve service quality.
• Assist with staff scheduling, coverage, and daily assignments.
• Support onboarding and training of new team members.
• Communicate company procedures, service standards, and operational expectations to staff.
• Help maintain accurate client, appointment, and operational records.
• Monitor inventory levels and coordinate ordering of spa supplies and products.
• Assist with tracking operational expenses and maintaining appropriate inventory controls.
• Review daily and weekly operational activity and prepare basic reports for management.
• Help address scheduling issues, service concerns, and other day-to-day operational challenges.
• Maintain a clean, organized, professional, and welcoming spa environment.
• Work closely with management and staff to improve efficiency and client satisfaction.
• Support client retention initiatives, memberships, promotions, and special events when applicable.
• Ensure company policies and procedures are followed consistently.
• Maintain confidentiality of client and company information.
• Perform other management and operational duties as assigned.

Qualifications

• Previous experience in spa, salon, hospitality, wellness, retail, customer service, or operations management preferred.
• Previous supervisory or team-lead experience preferred.
• Strong customer service and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a busy environment.
• Strong attention to detail.
• Comfortable using scheduling software, point-of-sale systems, email, and standard office applications.
• Ability to handle customer concerns professionally and effectively.
• Dependable, professional, and comfortable taking initiative.
• Ability to maintain confidentiality and exercise good judgment.

Spa industry experience is preferred but not required for candidates with strong management, hospitality, customer service, or operations experience.

What We're Looking For

We're looking for someone who is:

• Customer-focused
• Organized and dependable
• Professional and approachable
• Comfortable leading a team
• Solutions-oriented
• Detail-oriented
• Able to remain calm in a busy environment
• Committed to creating an excellent client experience

Schedule

Full-time schedule. The Spa Operations Manager should be available to work a flexible schedule based on business needs, including some evenings, weekends, and holidays as applicable.

Eligible employees may receive benefits in accordance with company policies, which may include:

• Paid time off
• Employee spa/service discounts
• Performance incentives
• Professional development opportunities
• Health and wellness benefits, where applicable

Career Growth

This position offers opportunities to develop experience in spa management, customer experience, team leadership, scheduling, business operations, and service management.

Potential advancement opportunities may include:

• Senior Spa Operations Manager
• Spa General Manager
• Regional Operations Manager
• Client Experience Manager
• Director of Spa Operations

Why Join SPA SATURDAY?

At SPA SATURDAY, we believe a great spa experience starts with a great team. Our goal is to create an environment where clients feel welcomed and cared for while employees have the support and resources they need to succeed.

If you are an organized and motivated professional who enjoys leading people, improving operations, and creating exceptional customer experiences, we encourage you to apply.

Apply today to join the SPA SATURDAY team.

Pay: $68,400.00 - $72,820.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Leominster, MA 01453