Spa Receptionist

About the role

Goldust Spa is seeking a passionate and customer-focused Spa Receptionist to create exceptional guest experiences while helping guests choose the perfect treatments and wellness journey.

Key responsibilities

• Welcome every guest with genuine warmth and professionalism
• Assist guests with bookings, enquiries, and treatment recommendations
• Recommend treatments, packages, and retail products based on guests' needs
• Achieve individual and team sales targets through exceptional customer service
• Manage appointments, payments, and daily reception operations
• Maintain accurate guest records and appointment schedules
• Ensure the reception and lounge areas are always clean, organized, and welcoming
• Deliver a five-star guest experience from arrival to departure

About you

• Previous experience in hospitality, luxury retail, spa, hotel, or customer service is preferred
• Excellent communication and interpersonal skills
• Friendly, confident, and professional presentation
• Sales-minded with the ability to build rapport and recommend suitable services
• Fluent in English is essential; additional languages are an advantage
• Positive attitude, reliable, honest, and eager to learn
• Comfortable working weekends and public holidays

About us

Goldust Spa is a luxury wellness destination located in Bali.

Benefits

• Competitive salary
• Attractive commission and performance bonuses
• Ongoing training and professional development
• Career growth opportunities
• A supportive and inspiring luxury work environment