Spa Receptionist

About the role

Resortlife Co., Ltd. is seeking a professional and welcoming Spa Receptionist to join our team in Phuket. This is a full-time position based on-site at our spa facility. As Spa Receptionist, you will be the first point of contact for our guests, responsible for creating a positive and memorable experience from the moment they arrive. You will manage reservations, handle enquiries, process payments and ensure the smooth operation of our front-of-house services. This role is essential to maintaining our high standards of customer service and contributing to the overall success of our spa operations.

Key responsibilities

• Greeting guests warmly upon arrival and providing them with exceptional customer service throughout their visit
• Managing spa appointment bookings, scheduling and cancellations using our reservation system
• Answering telephone and email enquiries promptly and professionally, responding to service questions and booking requests
• Processing guest payments accurately, handling cash, card transactions and maintaining financial records
• Maintaining an organised appointment schedule and ensuring therapists are informed of guest arrivals and special requirements
• Assisting guests with information about spa treatments, packages, promotions and pricing
• Keeping the reception area clean, tidy and welcoming at all times
• Managing guest check-in and check-out procedures efficiently
• Handling guest complaints or concerns with professionalism and escalating issues to management when necessary
• Supporting the spa team with administrative tasks such as filing, data entry and record keeping

What we're looking for

• Previous experience in a receptionist, customer service or hospitality role, preferably in a spa, wellness or luxury resort environment
• Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer service
• Strong organisational abilities with the capacity to manage multiple tasks and priorities simultaneously
• Proficiency in using computer systems, reservation software and Microsoft Office applications
• Professional appearance and demeanour with a friendly, welcoming attitude
• Ability to remain calm and composed under pressure whilst maintaining a positive disposition
• Fluency in English; knowledge of additional languages such as Thai, Chinese or other regional languages is highly desirable
• Attention to detail and accuracy in handling financial transactions and record keeping
• Flexibility to adapt to the needs of the business and willingness to support team members when required

What we offer

We are committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration, opportunities for professional development and training to enhance your spa industry knowledge. As part of our team, you will enjoy a positive work environment with experienced colleagues, access to our spa facilities and wellness benefits, and the opportunity to build a career in the thriving hospitality and wellness sector. We believe in recognising and rewarding excellent performance and providing our staff with the support they need to succeed.

About us

Resortlife Co., Ltd. operates premium spa and wellness facilities in Phuket, dedicated to providing guests with exceptional relaxation and rejuvenation experiences. Our mission is to deliver world-class spa services in a serene and luxurious environment, combining traditional therapies with contemporary wellness practices. We pride ourselves on our commitment to customer satisfaction, professional excellence and creating a workplace where our team can flourish. We are passionate about wellness and believe that our dedicated team members are fundamental to delivering the exceptional experiences our guests expect.

Apply now

If you are a customer-focused professional with a passion for hospitality and spa services, we would like to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this Spa Receptionist position at Resortlife Co., Ltd.