Spa Receptionist

The Spa Desk Staff is responsible for welcoming members into the Spa while exhibiting an enthusiastic and professional attitude. The employee is responsible for monitoring member & guest check ins and charging for services and/or products as sold. This individual is always patient and courteous with an outgoing personality and has a unique ability to exercise good judgment while providing excellent customer service.

Duties / Responsibilities

Spa hours are 8am-8pm Monday-Thursday and Friday & Saturday 8am-4pm. Part-time hours based on availability, nights and weekends are required. 15-25 hrs. per week.

• Provides an exceptional level of professionalism and customer service – cultivates and maintains member/guest rapport throughout the process
• Answers phones, makes thorough and accurate appointments for all service providers in the Spa Department
• Ensures that all members receive courteous, prompt and professional attention to all their spa needs
• Ensures professional telephone etiquette and ensures that all front desk procedures are followed throughout the booking and handling of all customers
• Properly handles cash and charge transactions – should be accurate and verified – includes transaction functions including daily cash drops
• Ensures that all soiled laundry and related items are addressed and always ready
• Adheres to all assigned schedules and helps to meet the demands of an active Spa
• Develops and maintains a working knowledge of all spa services and product offerings – able to communicate and assist in bringing awareness to any marketing / promotional activities for The Spa at Woodside
• Assists with any necessary coordination of activities for special events and or cross-departmental unique retail packaging arrangements
• Ensures the retail area of The Spa is always clean and staged in accordance with guidelines for maximum buyer impact
• Assists in the maintenance of physical assets of the spa facilities and ensures that proper requirements and appropriate sanitation and safety standards are met for The Spa including health and city, state and federal regulations
• Maintains open and consistent communication with the other staff as well as Spa Desk Lead/Director of Spa
• May at times be asked to support special events within Club
• Maintains clean, organized and visually appealing areas in and around the spa
• Complies with Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
• All other duties as assigned