Spa Receptionist

Health Club

The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Spa Receptionist to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.

In the role of Spa Receptionist (Concierge), your key focus will be to:

• Extend a welcoming experience for our guests and members
• Process enquiries / reservations using Book 4 Time Spa software
• Follow LQA and brand standards
• Create memorable experiences for every guest
• Lead Chuan Body and Soul guest journey
• Adhere to the operating procedures of Chuan Body + Soul
• Be fully aware of treatment menus and product knowledge
• Promote all aspects of Chuan Body + Soul
• Ensure billing accuracy
• Maintain clear lines of communication within the Spa and hotel in general
• Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift

Do you have? -

• Previous experience in a similar 5* environment
• Warm and welcoming personality
• A conscientious attitude and eye for detail
• The ability to deliver good customer service
• Initiative and self-motivation
• Confidence to work independently and be resourceful
• Excellent telephone manner
• Knowledge of MS Office and desirably Book 4 Time system
• Excellent communication skills and a good command of English
• Flexibility to work different shift patterns

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a no