Spa Receptionist

Water's Edge Resort and Spa is seeking a Spa Receptionist who can give our customers an outstanding experience, who has impeccable customer service skills and the perseverance to thrive in a fast-paced role. You must be able to multi-task various duties and ensure that each guest has an overall excellent spa experience.

Primary Tasks:

• Greet guests with a warm, friendly, and professional demeanor, offering a calming and welcoming presence.

• Manage appointments efficiently, scheduling treatments, confirming bookings, and accommodating guest preferences with attention to detail.

• Answer phone calls and emails promptly and professionally, responding to inquiries, providing information about spa services, and addressing guest needs.

• Process transactions, handle payments, and reconcile daily receipts with accuracy and attention to financial procedures.

• Maintain a clean, organized, and tranquil spa reception area, ensuring a visually appealing and relaxing environment.

• Promote spa services and products, inform guests of offerings, packages, and promotions to enhance their spa experience.

• Maintain guest confidentiality and data security, adhering to privacy standards and best practices.

• Communicate effectively with spa therapists and other staff members to ensure smooth operations and seamless guest service.

• Handle guest concerns and complaints with empathy and professionalism, striving for resolution and guest satisfaction.

• Follow all company policies and procedures, upholding the highest standards of professionalism, integrity, and guest service.

• Assist with inventory management of spa products and supplies, ensuring adequate stock levels and efficient organization.

• Maintain, clean and restock guest changing areas.

• Excellent customer service and communication skills, both verbal and written.

• Proficient in computer systems and spa scheduling software.

• Ability to multitask and work efficiently in a fast-paced environment, maintaining composure and professionalism.

• Strong organizational skills and attention to detail.

• Flexible schedule as shifts include weekends, evenings and holidays

• Must be 18 years or older

• Must have reliable transportation

• High school diploma or equivalent.

• Primarily involves sitting and standing for extended periods.

• Requires manual dexterity for computer use, paperwork, and handling transactions.

• Involves lifting, pushing and carrying of objects (up to 25 lbs).

• Prior spa experience preferred but willing to train

Benefits

Water's Edge Resort and Spa offers a comprehensive benefits package for eligible full-time employees, including:

• Medical, Dental, Vision, and Group Life Insurance
• Paid Time Off
• 401(k) with Employer Contribution Eligibility
• Employee Discounts
• Employee Meals