Spa Receptionist

Overview

Join our dynamic team as a Spa Receptionist, where your vibrant personality and organizational skills will set the tone for a welcoming and relaxing environment. In this role, you will be the first point of contact for clients, ensuring they feel valued from the moment they walk through our doors. Your friendly demeanor, combined with your ability to manage multiple tasks efficiently, will contribute to an exceptional guest experience. This paid position offers an exciting opportunity to be part of a wellness-focused environment that prioritizes customer satisfaction and professional growth.

Responsibilities

• Greet clients warmly and professionally upon arrival, creating a positive first impression.
• Answer multi-line phone systems promptly, providing accurate information and scheduling appointments with excellent phone etiquette.
• Manage appointment bookings, cancellations, and confirmations using scheduling software and calendar management tools.
• Handle front desk duties including checking clients in and out, processing payments, and maintaining cleanliness of the reception area.
• Assist with administrative tasks such as data entry, proofreading client information, and maintaining organized records, advertising, social media creations.
• Communicate effectively with clients regarding services offered, special promotions, and follow-up care instructions.
• Support office management by coordinating with staff, managing supplies, and ensuring smooth daily operations.
• Basic Opening/ Closing procedures. Responsible for washing/drying and folding laundry.
• Up selling Memberships and Packages and educating clients on our retail products.

Experience

• Previous Customer service experience a must.
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and familiarity with social media and willing to train on our spa software program.
• Excellent clerical skills including typing, proofreading, and organization.
• Experience answering multi-line phone systems and demonstrating professional phone reception skills.
• Bilingual abilities are a plus to assist a diverse clientele effectively, but not mandatory.
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Prior experience in a front desk or personal assistant role is advantageous to excel in this position.

Join us to deliver outstanding service that enhances our clients’ wellness journey!

Pay: $16.00 - $17.00 per hour

Expected hours: 30.0 – 34.0 per week

Work Location: In person