Spa Service Technician

Position Overview: Performs routine maintenance and repairs on portable spa equipment at customer's residence or business location and collects money from customer if needed per service ticket. Completes and submits paperwork on service work performed to Service Coordinator.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Collects information from customer and observes spa in operation to locate causes of trouble.

· Dismantles spa to gain access to and remove defective parts.

· Examines form and texture of parts to detect imperfections or changes which may be creating performance problems..

· Adjusts, repairs, replaces or cleans defective parts.

· Provides customer with information on nature of service required and how to avoid future problems, as appropriate.

· Informs customers of products and services available through Great Atlantic to maintain and/or enhance the enjoyment of their spa.

· Completes paperwork on service performed, including noting when service performed is covered under warranty.

· Obtains customer's signature if customer is available and collects money from customer for service performed if no credit card is on file.

· Solicits feedback from customer on level of satisfaction with service performed.

· Keeps service delivery vehicle stocked with tools needed to perform service and most frequently needed parts.

· Initiates purchase order for parts by advising service coordinator when parts are low.

· Keeps inside and outside of service delivery vehicle neat and clean.

· Completes maintenance records and performs routine maintenance on service delivery vehicle (i.e. check oil and tires, etc.) and notifies supervisor when service or maintenance on vehicle is needed.

· Keeps customers informed of changes to schedule of service visit. Examples include if you are unable to keep the scheduled visit do to time constraints or unable to perform service during the specified time.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of Great Atlantic.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Some exposure to computers is needed in order to work with Microsoft Outlook for internal company communications and to use the Watkins Hot Spring Spa diagnostic computer program as well as the main POS program.

Certificates, Licenses, Registrations

Must have a valid driver's license and a good driving record

Other Skills and Abilities

Mechanical skills to include electronics and plumbing, as position involves working with such parts as pumps, filters and thermostats.

Other Qualifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must lift and/or move up to 75 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is required to work in outdoor weather conditions.

The Service Technician is exposed to the risk of electrical shock and toxic chemicals.'
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Work Remotely

• No

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off

Work Location: In person